Customer Service Accounting Representative - Entry Level

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.).
• Accounts Receivable:
  • Processes and verifies cash receipts, cash application, claims, and/or overdue invoices.
  • May download/retrieve payment information from bank records.
  • May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.).
  • May send follow up inquiries on delinquent accounts.
• Accounts Payable:
  • Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions.
  • Maintains all payment records.
• Direct Bill:
  • Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support.
  • Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
  • May follow-up on delinquent accounts.
• May reconcile payments/receipts with account information.
• May gather data to compile reports and/or create ad hoc reports as needed.
• Complies with appropriate regulations and/or company policies/guidelines.
• Contacts other departments and/or outside agencies to resolve problems.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent.

Experience: Generally, 0 to 2 years of related experience.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.