What are the responsibilities and job description for the Customer Service Representative position at Level Up USA?
Customer Service Representative Summary
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Customer Service Representative Tasks and Responsibilities:
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In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Customer Service Representative Tasks and Responsibilities:
- Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
- Provide first level support to customers
- Resolve issues effectively, escalating as needed
- Greet customers with a professional and welcoming manner
- Speak to as many customers as possible daily
- Monitor and track recurring customer issues
- Update customer accounts
- Offer upgrade paths or new services to new and existing customers
- Support the Customer Success Manager as needed
- Demonstrate experience utilizing computers
- Ability to troubleshoot and effectively
- Clear communication with peers
- Must think independently with an attention to detail
- Track and monitor tasks to completion
- Must be team oriented and maintain a professional demeanor at all times
- Enjoy helping and speaking with customers
- Excellent customer service and communication skills
- Must have a collaborative approach and positive attitude
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