What are the responsibilities and job description for the Customer Service Representative/Customer Service Specialist - Bilingual French position at Great American Insurance Company?
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Essential Job Functions and Responsibilities
- Researches and resolves moderately complex concerns and inquiries in real time for customers and policyholders.
- Analyzes and evaluates the best method to resolve issues to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with necessary teams and refers more complex issues to more experienced staff.
- Utilizes a customer-focused, needs-based review process to inform customers about products or services.
- Documents and updates customer records based on interactions.
- Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement.
- May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
- Performs other duties as assigned.
Job Requirements
Education : High School Diploma or equivalent experience.
Experience : Generally, a minimum of 6 years of experience in customer service or account management within the insurance industry. As appropriate for line of business, insurance licensure and / or certifications may be required.
Scope of Job / Qualifications : Makes methodical yet swift decisions to meet customer needs. Familiar with insurance products, documents, and industry practices. Strong customer service and interpersonal skills. Maintains communication skills that convey a clear understanding of the unique needs of various customers.
Business Unit : Specialty Equipment
Salary Range : 24.00 -$27.00
Benefits :
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave / adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
Salary : $24 - $27
