What are the responsibilities and job description for the Senior Manager of Technology Operations position at Great American Media?
Great American Media is home to the family-friendly portfolio of brands Great American Family, Great American Faith & Living, and Great American Pure Flix. We are dedicated to our audience, and we believe that strong brands and high-quality programming create an unparalleled fan experience across the Great American Media portfolio.
Ideal candidates will be able to work onsite at our our Texas Headquarters in Arlington, TX.
Job Purpose
The Senior Manager of Technology Operations will oversee the planning, development, implementation, maintenance, and security of the company’s information systems and processes including computer, communication, and office systems. Our ideal candidate will be passionate about applying their skills to technology-based business model that creates real-world solutions for Great American Media. The Senior Manager of Technology Operations will execute business and technology initiatives at the direction of the executive leadership team and must be available outside of standard business hours based on business needs.
Duties and Responsibilities
- Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace, even outside of standard business hours (e.g. evenings, weekends, holidays, etc.).
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Own projects, solutions, and key responsibilities within a larger business initiative.
- Enable faster and smarter IT business processes, and implement analytics for meaningful insights.
- Partner with internal and external partners to communicate project status, activities, and achievements.
- Directs and coordinates professional services such as systems analysis and design, feasibility studies, and programming of information, communication, and office automation systems.
- Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing the costs and benefits to the organization.
- Approves the purchase, rent, lease, license, or other acquisition of hardware, software, or services needed to meet company needs.
- Monitors and reports progress on development projects, resource utilization, and production performance to executive leadership.
- Ensures the integrity and reliability of computerized information systems, communication systems, and office systems including the security of data acquired and stored.
- Facilitates preparation of project plans and proposals, outlining project objectives, IS requirements, and analytical and programming staffing requirements for proposed systems.
- Maintains pace with technological progress, economic change, and company needs by directing continual improvements of IS staff, equipment, and procedures.
- Prepares, implements, and executes IS budget.
- Interact with the multiple layers in organization to troubleshoot, identify root cause, and provide technical support when needed.
- Perform routine / scheduled audits of the systems, including all backups.
- Maintain service desk ticketing system and departmental knowledgebase.
- Maintain relationships with key vendors to procure new hardware, software, and services.
- Performs other duties as assigned.
Qualifications
Preferred Technology Experience
Direct Reports
IT team including Senior Systems Administrators and Desktop Support Specialists located across Great American Media offices.
Working Conditions
This position is in an office environment and will require some travel.
Physical Requirements
To meet the essential requirements of this position, you must be able to :
Compensation, Benefits and Application Process
Competitive base salary commensurate with experience. We offer a comprehensive benefits package including :
GAC Media, LLC is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
