Account Manager, Travel

JOIN THIS EXCITING AND GROWING NATIONAL COMPANY THAT PROVIDES HOTEL AND TRAVEL ARRANGEMENTS FOR CORPORATE EMPLOYEES.

REQUIRED: EXPERIENCE IN CONTRACT NEGOTIATION ANY AREA OF TRAVEL OR HOSPITALITY and THE DESIRE TO TRAVEL 25% FOR HOTEL SITE INSPECTIONS, DOMESTIC AND INTERNATIONAL

INTERESTED ? READ ON .....

Our client, a leader in the corporate travel arena, is seeking a travel or hospitality professional to join their company in the role of an Account Manager. The position will be based in our headquarters office located in Melville, New York. The Account Manager is the client’s main point of contact. This role will actively manage existing client relationships with our Airline, Cruise Line and Hotel partners; focused on the best interests of our clients at all times.

Essential Functions

Sourcing

• Oversee the direction of existing accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus preassigned revenue quota. This will include working closely with Research & Sourcing team to provide all details of a destination to ensure a seamless approach to sourcing the destination.
• Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.
• Total responsibility for ensuring the RFP results are documented in the customer destination presentation in an accurate, detailed oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API.

Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.

Site Inspections

• Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria.

Contracting

• Execute hotel contract negotiations on behalf of the Airline client, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.
• Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.
• Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.
• Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.

Day to Day Account Management

• Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines.

CrewCare

• Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented.
• Add new hotels to the system and ensure all information is accurate. Delete inactive hotels.
• Ensure negotiated rates for our corporate clients to for both their Business and Leisure Travel are loaded and maintained properly on our proprietary site for hotel booking access.

ACES

• Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting.
• Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules.
• Verify client back up list is accurate and loaded into ACES for OPS.

CRM

• Ensure all revenue opportunities are in the CRM with accurate business start dates.
• Ensure all hotel/airline and commission contracts are loaded, executed and attached to the CRM.
• Maintain all flight information
• Fully understand the client’s business and ensure all deliverables are being met for a successful relationship
• Strive to create increased value for the client by providing new points of view and recommendations that are align with desired business goals
• Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation
• Independently lead and make decisions that properly balance the needs of the client
• Manage all client communications ranging from weekly performance meetings to business reviews
• Own internal communications to the cross functional team on client performance, strategies and needs
• Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solution

Competencies

• Problem Solving/Analysis
• Building Relationships
• Business Acumen
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency

Supervisory Responsibility
None

Work Environment
This position operates in a professional office environment. .

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Good Faith Compensation Range
This an exempt position. The good faith salary compensation for this role based at our headquarters on Long Island is between $70,000 to $80,000.00 USD annually, commensurate with experience. Salaries outside of USD will be adjusted for the market and cost of living for the region.

Travel
This position requires travel up to 25%.

Required Education and Experience

• Established (at least 4 years) of experience in the travel industry and working closely with hotels is a must
• Bachelor’s degree in business administration, sales and marketing or related field
• Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals.
• Shows attention to detail and the ability to produce high quality work
• Ability to positively present API in customer facing situations
• Attention to detail and the ability to produce high quality work is a must.
• Strong Microsoft Office computer skills, with emphasis on Excel
• Exceptional verbal and written communication skills
• Customer service and client relationship skills
• Ability to work with and understand diverse cultures here and abroad
• An organized self-starter who can work proactively and independently
• Able to multi task and work well under strict deadlines and fast paced environment
• Flexible schedule and limited travel availability needed based on business needs.

Preferred Education and Experience
Bi-lingual is a plus

AAP/EEO Statement

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Melville, NY 11747

Salary : $70,000 - $80,000