What are the responsibilities and job description for the Operations Manager position at Great Atlantic Management?
About Us:
Great Atlantic Management is a locally owned and operated property management company that currently manages 22 self-storage facilities throughout the area. While we have been in business since 1977, our portfolio of facilities continues to grow, so we are in need of an Operations Manager to help manage our facilities.
About You:
As a reliable and dependable professional, you tackle any task with ease. Your skills include:
- An experienced background: you have operations management experience or similar.
- Excellent computer navigation - you've been working with computers and office software for quite some time.
- Extraordinary attention to detail. Nothing gets past you.
- Fantastic organization and time management.
- An awesome willingness to learn new skills and grow with the company.
- Outstanding interpersonal skills - you know how to get along with all levels of management, mingle with executives, and interact with coworkers of diverse backgrounds.
- Magnificent versatility to handle new and changing tasks as the company grows.
- Incredible customer service management – you know how handle difficult conversations with professionalism.
- A wonderfully positive attitude; you handle feedback and stress well, and you have a great sense of humor.
What You'd Do:
On a day-to-day basis, your essential duties would include:
- Order, receive, and deliver needed supplies and equipment for properties – mileage reimbursed at the federal rate.
- Perform periodic site inspections, follow up with pending action items, and conduct rental audits.
- Enter rate increases and adjustments as requested.
- Schedule and process all spaces for auction from start to finish, including accurately adding all eligible auction units to the online auction website prior to sale date.
- Process inbound mail and payments.
- Add tasks to the maintenance app for daily, weekly, and monthly duties to be completed by Property Caretakers and the maintenance crew.
- Handle escalated customer issues and follow-up items flagged by the call center or website.
- Help suggest and roll out new software/policy & procedures for all brands as needed.
- Physically assist with facilities when Property Caretakers are not available – this includes cleaning the facility and making units rent ready.
- Any other reasonable duty assigned to keep Operations running smoothly.
These are the essential functions of the position that must be performed. This is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change at any time without notice.
What We Can Offer You:
Working with Great Atlantic Management comes with a variety of great benefits, including:
- Great competitive pay: starting pay is $24.04 per hour. This is a non-exempt role that reports to the Director of Operations.
- A comfortable small office environment with a family atmosphere.
- Health, vision, and dental benefits eligible after 60 days.
- A generous PTO plan eligible after 90 days.
- Paid holidays.
- Stability and longevity - a locally owned company that has been in business since 1977 and continues to grow.
- Work/life balance - a standard 40 hour work week that is Monday - Friday from 8:30am - 5pm.
Great Atlantic Management provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $24
