What are the responsibilities and job description for the Program Support Specialist position at Great Day Improvements: A Family of Brands?
Overview
Your Home Improvement Company - Program Support Specialist
This is an opportunity to be a part of a team in a growing program within a rapid growing company. The program is a partnership with the world’s largest home improvement retailer. Be a key point of contact for customers via inbound and outbound calls with project updates and friendly outreach. Log notes from calls and internal interactions. Comfortable managing customer concerns in a professional, positive approach. Make decisions of resources to pull in internally and communicate to program partner of status. Project Manager of customer service questions and concerns. Role would also consist of administrative support in program compliance and processing.
Qualifications
· Previous customer service experience, ideally in the home improvement or construction industry.
· Excellent communication and interpersonal skills.
· Interpersonal and customer service skills
· Ability to multitask, prioritize and organize
· Ability to navigate an organization internally and externally
· MS Office experience and email skill
· Learning new software applications
· Positivity and be a proponent of YHIC and program
· Ability to learn product and service knowledge
· Strong problem-solving abilities, attention to detail, and process oriented
· Positive attitude and a passion for helping customers
Your Home Improvement Company is an Equal Employment Opportunity Employer
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