What are the responsibilities and job description for the Legal Intake Specialist position at Great Hire Staffing?
Job Description
Job Description
About Us
We are a fast-growing and client-focused plaintiff’s personal injury law firm in Los Angeles, dedicated to fighting for the rights of injury victims. Our team is passionate about providing top-tier legal services, and we are seeking a Legal Intake Specialist to be the first point of contact for potential clients.
Position Overview
As a Legal Intake Specialist , you will play a crucial role in assessing and qualifying new client leads. Your ability to handle high-volume inbound and outbound inquiries with professionalism and efficiency will directly impact our firm’s success. Experience in plaintiff’s personal injury law and familiarity with Lead Docket (or similar CRM / intake software) is preferred.
Key Responsibilities
- Client Intake & Screening :
- Answer and evaluate inbound calls, web inquiries, and referrals to determine case eligibility.
- Outbound Calls : Follow up with potential clients who have inquired about legal representation.
- Lead Management : Efficiently input and track potential cases in Lead Docket or other CRM systems.
- Follow-Up & Conversion :
- Conduct timely follow-ups with potential clients to secure signed retainer agreements.
- Document Collection : Assist clients in gathering necessary documents to expedite case review.
- Communication & Coordination : Work closely with attorneys and case managers to ensure smooth transitions from intake to case management.
- Compliance & Confidentiality :
- Maintain strict confidentiality of client information and adhere to legal and ethical guidelines.
Qualifications
Schedule
Monday - Friday
9am-5pm
Benefits & Compensation
