What are the responsibilities and job description for the Fiber to the Home (FTTH) Installation Technician position at Great Lakes Cabling Solutions?
Job Description
Job Description
As a Fiber to the Home (FTTH) Installation Technician , you will play a crucial role in deploying and maintaining our industry leading FTTH network. You will be responsible for ensuring high-quality installations, troubleshooting any connectivity issues, and providing exceptional customer service. This job is based in Western Michigan, specifically Allegan and Ottawa Counties.
Key Responsibilities :
FTTH Installation : Conduct site surveys to determine the best placement of fiber equipment and plan installation routes. Installation of Aerial Fiber Drop Wires on Poles and Messenger Cable (Aerials) . Install and terminate fiber optic cables at MSTs and Fiber NIDS as well as at customer premises, ensuring proper connections and signal strength.
Equipment Setup and Configuration :
Configure, connect, and set up customer premises equipment such as routers and Gateways
Testing and Quality Assurance : Perform thorough testing of installed equipment to verify optimal performance and compliance with industry standards. Identify and rectify any connectivity or performance issues
Customer Interaction : Provide clear and concise instructions to customers on using FTTH services and troubleshooting basic issues.
Address customer inquiries and concerns in a professional and friendly manner.
Documentation : Maintain accurate records of installations, configurations, and any necessary repairs or upgrades.
Experience :
- Drop Wire Installation (Aerial) 1-2 years (Required)
- Fiber Termination, Testing 1-2 years (Required)
- Computer networking : 1-2 years (Preferred)
Company Description
Great Lakes Cabling Solutions is a leading information, and communications technology (ICT) infrastructure systems integrator, specializing in designing, deploying, and managing end-to-end ICT infrastructure solutions for small to large enterprises. Offering a comprehensive suite of services, we help organizations overcome the challenges of managing and integrating complex ICT environments while optimizing performance and reducing costs. In addition, with a strong focus on customer service and satisfaction, we work closely with our clients to understand their specific needs and deliver tailored solutions that meet their unique requirements. Our business enterprise offers best-in-class commercial, government, education, and enterprise-grade solutions for Everything over Internet Protocol (EoIP). From implementation to completion, we are by your side at every step.
Company Description
Great Lakes Cabling Solutions is a leading information, and communications technology (ICT) infrastructure systems integrator, specializing in designing, deploying, and managing end-to-end ICT infrastructure solutions for small to large enterprises. Offering a comprehensive suite of services, we help organizations overcome the challenges of managing and integrating complex ICT environments while optimizing performance and reducing costs. In addition, with a strong focus on customer service and satisfaction, we work closely with our clients to understand their specific needs and deliver tailored solutions that meet their unique requirements. Our business enterprise offers best-in-class commercial, government, education, and enterprise-grade solutions for Everything over Internet Protocol (EoIP). From implementation to completion, we are by your side at every step.