What are the responsibilities and job description for the Customer Service Representative w/ Shipping (Pleasant Prairie) position at Great Lakes Skipper?
Job Description
We are seeking a Customer Service Representative along with Shipping Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Great Lakes Skipper is a local, third-generation family-owned business that has made boating affordable for over 25 years. The nation's largest online supplier of boat parts, we have over 50,000 boat parts in stock and ready to ship worldwide. We specialize in hard-to-find and out-of-production boat parts. Our staff is committed to the success of our business and the satisfaction of our customers, both domestically and abroad.
Great Lakes Skipper is a local, third-generation family-owned business that has made boating affordable for over 25 years. The nation's largest online supplier of boat parts, we have over 50,000 boat parts in stock and ready to ship worldwide. We specialize in hard-to-find and out-of-production boat parts. Our staff is committed to the success of our business and the satisfaction of our customers, both domestically and abroad.
We are seeking a Customer Service Representative along with Shipping Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Ship orders in POS
- Ensure packages are in regulations with carrier parameters
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Great Lakes Skipper is a local, third-generation family-owned business that has made boating affordable for over 25 years. The nation's largest online supplier of boat parts, we have over 50,000 boat parts in stock and ready to ship worldwide. We specialize in hard-to-find and out-of-production boat parts. Our staff is committed to the success of our business and the satisfaction of our customers, both domestically and abroad.
Great Lakes Skipper is a local, third-generation family-owned business that has made boating affordable for over 25 years. The nation's largest online supplier of boat parts, we have over 50,000 boat parts in stock and ready to ship worldwide. We specialize in hard-to-find and out-of-production boat parts. Our staff is committed to the success of our business and the satisfaction of our customers, both domestically and abroad.