What are the responsibilities and job description for the Assistant Guest Experiences Manager II - Woodland Mound position at Great Parks of Hamilton County?
Join our team at Woodland Mound as Assistant Guest Experience Manager. At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations.
This part time position works various shifts including evenings, weekends, and holidays.
This position oversees daily operations at the visitor center gift shop, welcome booths, snack bar, and wet playground. This position requires knowledge of customer service, cash handling, and a cooperative team environment. Woodland Mound is a fun environment with people who share a love for nature. Employees work collaboratively with each other to create a safe, clean, and enriching park.
Responsibilities:
- Provide training, guidance, and coaching to part-time staff.
- Account for daily cash transactions, complies with all cash handling policies and enforces cash control procedures including POS operation, daily deposits, shift/change tills, and required logs.
- Assist in promoting food and merchandise sales through daily public relations with customers and development of sales promotions and special events.
- Monitor food and merchandise inventory levels, conduct inventory counts, order food merchandise as needed, and track/control food waste and merchandise returns.
- Enforce food and beverage preparation requirements to ensure quality of service of food products to guests.
- Ensure cleanliness and sanitary conditions of food service areas, wet playground, and other work areas.
- Uses problem solving skill to manage any customer conflicts appropriately and refers particularly difficult challenges to supervisor.
- Completes online and in-person training necessary to job duties.
- Performs job duties in accordance with Great Parks policies, procedures, and performance expectations.
- Maintains confidentiality of confidential and sensitive information.
- Works assigned schedule, exhibits regular and punctual attendance, with accountability and reliability a priority.
Qualifications:
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is:
- High School Diploma or GED required with at least (4) years’ experience which evidences knowledge of management principles. At least 19 years of age.
- Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
License or Certification Requirements:
- ServSafe Food and TIPS Alcohol Service Certification within (1) year of employment. Ohio boating operations license within (1) year of employment. License requirements are relevant to direct facility responsibilities.
- State Motor Vehicle Operator’s License that meets GPHC current carrier guidelines
Benefits include membership in the Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities.
Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.
