Staffing Administrator

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy.

Job Overview:

We are currently seeking a Staffing Administrator to join our Booking Department. The ideal candidate will be responsible for the hiring, training, scheduling, and retention of off-premises event staff.

Responsibilities:

• Address all long-term staffing needs.
• Complete daily data entry and updates for events on our scheduling platform.
• Confirm all staff work details and inform them of any changes.
• Working on developing new scheduling protocols and procedures with on-call staff.
• Develop and maintaining relationships with temporary staffing agencies and transportation vendors.
• Ensure all time sheets, expenses, and sick hours have been submitted to payroll.
• Manage departmental invoices through Plate IQ and ensure timely payment.
• Monitor department costs, including unemployment, overtime, workers' compensation, disability insurance, and spread of hours.
• Manage all scheduling communication with Captains, Event Staff, and Event Directors/Producers.
• Communicate with captains regarding 'last-minute' changes and ensuring staff sheets are up to date.
• Handle short-term booking responsibilities, including managing staffing orders, handling changes, and coordinating for new events.
• Participate in the department on-call schedule.
• Attend catered events regularly to ensure staff engagement and adherence to Great Performances service standards.
• Assist with checking in staff on larger events and troubleshooting all issues of late or missing staff at events.

Qualifications:

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong organizational skills with attention to detail, ability to prioritize, and work effectively in an environment with competing demands.
• A sense of urgency, coupled with a friendly and diplomatic demeanor.
• Excellent verbal and written communication skills.
• Flexible and adaptable. Able to thrive in a fast-paced, ever-changing work environment.
• A self-starter and detail-oriented.
• Must be a team player, but also have the ability to work independently.

Location: NYC

Base salary: $70,000/year

Benefits: PTO, 401K, Medical, Dental, and Vision insurance, Transit, and FSA (Flexible Spending Account)

Must be able to provide valid documentation that you are legally eligible to work in the United States.

Great Performances is an equal-opportunity employer. At Great Performances we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.