Adoptions and Admissions Coordinator

Adoptions and Admissions Coordinator

Job Description

Class: Non-Exempt - Full Time April 2025

Location: Merriam

Reports to: Senior Manager of Adoptions

Salary: $18-$23/hr

Great Plains SPCA located in Merriam, KS is the highest rated shelter in the Kansas City area; a platinum rated GuideStar charity that serves 4,000 animals annually. We are a results driven organization built on resiliency, compassion, inclusion, and accountability.

• Are you ready for a job that keeps you on your toes, both mentally and physically?
• Are you looking for a job where "predictable" is a dirty word?
• Are you as consistent as a cat's unwavering demand for treats at 3 a.m.?
• Want to make a daily difference for community pets?

Position Summary: This position plays a key role in supporting the successful placement of animals by managing the full adoption and intake process with professionalism and compassion. This position ensures a positive experience for both patrons and animals by promoting high-quality customer service, gathering and communicating essential information, and making informed, safe adoption matches. Flexibility, problem-solving, and strong interpersonal skills are essential as the role involves collaboration across departments, conflict resolution, and adaptability in dynamic environments.

Key Responsibilities

• Drive results and movement of animals through our adoption and intake processes
• Uphold and promote a culture of high-quality customer service for all patrons
• Ability to ask appropriate questions and gather information during adoption/intake screening process
• Manage adoption and intake processes from start to finish, including all necessary paperwork
• Ability to diffuse conflict and de-escalate situations when necessary
• Provide information to the public on all GPSPCA services and programs, communicating the organization’s culture, philosophies, and mission in a positive manner
• Understand animal behavior and common issues to create lasting and safe adoption matches
• Ability to speak to an animal’s medical or behavioral needs in a clear and positive manner
• Maintain knowledge of all adoptable animals to appropriately place them in adoptive homes
• Problem solve and think creatively to ensure a positive outcome for customers and animals in our care
• Maintain efficient interdepartmental communication, procedures, and processes
• Assist with adoptions and Intake department administrative duties
• Ability to flex between cattery, front desk, and intake department based on need
• Other shelter duties as assigned

Key Capabilities

• Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer Focus
• Ability to use logic and reasoning to evaluate alternative solutions or approaches to problems
• Manage multiple situations, people, and tasks simultaneously
• Ability to manage daily tasks and resolve problems with minimal guidance
• Attention to detail
• Ability to work independently or as a team
• Proficient in typing, data entry and general computer applications
• Excellent people and communication skills; must be able to deal exceptionally well with diverse groups of people.

• High value for quality, compassion, teamwork, collaboration, and fun!
• Able to work well under pressure within an ever-changing, fast-paced environment.
• Practices the highest levels of respect for animals and people.

Experience Requirements

• High school diploma or GED preferred
• 2-3 year of related sales and customer service experience in a fast-paced corporate environment
• Prefer familiarity with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPoint
• Knowledge and work-related experience with animals

Additional Requirements

• Possess a valid driver’s license
• Bilingual preferred (English/Spanish)

Work Conditions

• Must be able to work Saturdays and Sundays
• Must be comfortable working with dogs and cats of all ages and temperaments
• Strong interpersonal and verbal and written communication skills
• Displays maturity, good judgment, professionalism, and problem-solving skills
• Ability to remain calm and empathetic in stressful situations
• Compassion and empathy for animals and humans
• Potential exposure to zoonotic diseases, dangerous and fractious animals, and high noise levels.
• Frequent standing, walking, bending, lifting, stooping, carrying, and reaching
• Handle and restrain animals weighing up to 100 lbs.
• Lift 50 lbs. to waist height

At Will Employment

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Great Plains SPCA that employment is at will, which means that the employment is for no specific term and that employment may be terminated by the employee or Great Plains SPCA at any time without cause.

Great Plains is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, color, sex, gender, religion, age, national origin, disability, or for any basis protected by applicable federal, state, or local law. We assure you that your opportunity for employment with Great Plains SPCA depends solely on your qualifications.

Note: This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as negotiated and/or directed to meet the ongoing needs of your department and the organization.

Great Plains SPCA proudly has a live release rate of 98% as a part of the no-kill shelter movement.

GPSPCA offers a competitive benefits package including health, dental and vision insurance, generous PTO, plus 9 paid Holidays, 100% employer covered mental health, disability benefits, life insurance, 403(b), discounts on veterinary care and retail store items, plus an engaging workplace where our team and animals are our top priority.