What are the responsibilities and job description for the Front Desk Associate position at Great Smokies Inn?
POSITION PROFILE:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.
Responsibilities and Duties
ESSENTIAL JOB FUNCTION:
- Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Manage phone activity including providing general knowledge to callers.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures.
- Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
Qualifications and Skills
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related guest relations position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $12 - $14