What are the responsibilities and job description for the Coffee Shop Attendant position at Great Wolf Lodge?
Job Description:
Food and Beverage Attendant
At Great Wolf, the Food and Beverage Attendant is responsible for providing positive guest interactions while taking orders, serving, and handling transactions in a friendly and efficient manner at various quick service restaurants and food outlets throughout the lodge.
Hiring immediately for full-time, part-time, and flexible scheduling opportunities. Must be at least sixteen (16) years old.
Key Responsibilities:
- Communicates with guests to take food and beverage orders
- Prepares customer food and beverage orders
- Provides outstanding customer service and engages in suggestive selling
- Maintains equipment, performs preventative maintenance, troubleshoots breakdowns, and/or calls for repairs
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures F&B outlet adheres to the highest standards of cleanliness, presentation, and service
Requirements:
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands
- Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
- Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background and drug screen
Preferred Qualifications:
- Previous experience demonstrating strong customer service
- Prior experience utilizing restaurant equipment and sanitation standards
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience with cash transactions and Point of Sale systems
- Proven teamwork skills
