What are the responsibilities and job description for the Great Wolf Lodge Retail and Attractions Director position at Great Wolf Lodge?
Job Summary
We are seeking a highly motivated and experienced Retail & Attractions Supervisor to join our team! As a leader in the family entertainment industry, we pride ourselves on delivering exceptional guest experiences and creating lasting memories.
Key Responsibilities
You will be responsible for:
- Overseeing the daily operations of our retail and attractions departments.
- Ensuring seamless execution of all lodge safety and service standards.
- Providing coaching, encouragement, and recognition to pack members regularly.
Requirements
To succeed in this role, you will need:
- A high school diploma or equivalent.
- Minimum 1 year experience in retail.
- Proficiency in Microsoft Office and general software systems.
- Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
Preferred Qualifications
We are looking for candidates with:
- An associate's degree or higher in hospitality or a related field.
- Previous experience in retail or hospitality leadership roles.
- Ability to work flexible schedules, including nights, weekends, and holidays as needed.
