What are the responsibilities and job description for the Banquet Manager position at Great Wolf Resorts?

Pay : $0 per year - $0 per year

At Great Wolf, the Banquet Manager oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including : hiring, training, coaching, disciplining and reviewing staff.

Join our Pack :

Grow your career : A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks : Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being : We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness : Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits :

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Essential Duties & Responsibilities

Manage personnel processes including; hiring, scheduling and training banquet staff in the proper techniques and etiquette for American, French, and buffet and parade types of service

Define banquet staff performance requirements and develop action plans for achievement of goals

Monitor staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions

Supervise the set up of function rooms and visibly inspect to ensure set-up meets the specifications of the client

Oversee the clean up process of function room and proper breakdown and storage of all equipment

Effectively communicate during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards

Process billing information using a POS system with accuracy and attention to detail

Process payroll for each event, which includes calculating number of hours worked, and gratuity distribution

Maintain inventory of supplies and linens for functions with approval of the Food & Beverage Director

Assists servers and captains with the execution of events according to the event order and Great Lake Co. quality standards.

Attendance in, and conformance with, Great Lake Co. rules and regulations for the safe and efficient operation of hotel facilities

Basic Qualifications & Skills

High School diploma or equivalent experience

Minimum of 2 years supervisory experience in food & beverage

Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette

Prior experience ensuring safe work environment in compliance with appropriate regulations (i.e. - Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)

Must be flexible regarding scheduling based on business demands

Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

Previous Banquet supervisory experience

Strong leadership skills and proven teamwork

Projects professional image that inspires trust and confidence

Enthusiastic and positive energy

Multi-tasking ability

Physical Requirements

Able to lift up to 30 lbs.

Able to bend, stretch, and twist

Able to stand for long periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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What are the responsibilities and job description for the Banquet Manager position at Great Wolf Resorts?

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