What are the responsibilities and job description for the Customer Service Representative position at GreatAmerica Financial Services?
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
Position Summary
No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of tasks in order to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. Some inbound inquiries may include tasks such as; invoicing, taxation, agreement terms, and mail deliveries. An Account Support Advisor I actively participates in the achievement of team and company goals. Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of end of term options. An Account Support Advisor I would respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer. For every interaction we encourage creativity and innovative thinking to provide a mutually beneficial solution. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.
Essential Functions
- Inbound & outbound customer service interactions with the goal of one call resolution.
- Ability to provide good oral and written correspondence with all internal and external customers, as well as cross functional positions.
- Consultative approach to identify appropriate solutions.
- Understand the various types of agreements and the end of term process for each.
- Consistently meets or exceeds daily core responsibilities.
- Completion of basic team tasks.
- Understand and abide by account security procedures for all interactions.
- Effectively communicates with fellow ASA's to coordinate workflow and coverage needs.
To be successful in this position, you'll need :
Education :
Experience :
Skills and Abilities
Computer Skills : Microsoft Office Suite. Salesforce.
Other Requirements : Detail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Level of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution, Resolution of Mathematical Errors, Bilingual candidates, fluent in Spanish, are encouraged to apply.
Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes :
Financial Benefits
Health, Wellbeing, and Family Planning Benefits
Education and Career Planning Benefits
Perks
If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com / careers.
Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.
