Manager, Workforce Learning and Development

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger relief organization. Through compassion and action, together we can create a hunger-free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member well-being, Teamwork, Diversity, Equity and Inclusion, Respect, Trust, and Our Eastern Massachusetts Community. GBFB Core Competencies: GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work. The GBFB Competency Framework focuses on six Core Competencies: Contributes to a High Performing Team Builds a Shared Commitment Empowers Others Drives Continual Improvement Communicates Collaboratively Displays Authenticity and Transparency Affirmative Action/EEO statement GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster. Position Summary: The Workplace Learning and Development Manager will assess, design, develop, and manage learning and performance programs that support the organizational goals to drive top performance, engagement, quality, productivity, retention, and compliance. This role will support learning and performance across our different roles and departments including traditional office roles and warehouse and drivers. Learning and development are a priority at GBFB. There are many opportunities for team members to learn and grow within the organization. The Workplace Learning and Development Manager is a part of the Human Resources team and reports into the Senior Director of Human Resources. Role & Responsibilities: In conjunction with supervisor, strategically plan future to further the mission and values of the organization. Develop training strategies and programs to support business goals and initiatives. Deploy and manage the implementation of training programs. Ensure training programs support the changing needs of the business and industry. Prepare training budgets and send them to supervisor for approval; manages implemented training budget. Build and maintain business relationships with key business partners within the organization. Monitor and evaluate professional development and mandated training in accordance with GBFB and industry standards, and to ensure appropriateness and availability. Develop training tools that reinforce learning and enhance manager’s ability to support staff development. Facilitate seminars, workshops, discussion groups, process improvement working sessions and other learning events. Develop and analyze metrics to assess efficiency of learning skills. Evaluate, develop, review, and manage New Hire orientation, organizational, and supervisory training programs and career pathways. Monitor and evaluate the performance goal, IDP, and employee evaluation process including handling the mid-year and annual review process. Perform other reasonably related duties as assigned. Skills & Qualifications: Bachelor’s degree required; Experience in Instructional Design, Adult Education, or similar major is a plus. Minimum of 5 years' experience working in all functional areas within a training and development department, preferably within the nonprofit environment. 3 years' experience with curriculum design, delivery and maintenance, in both instructor-led and eLearning methodologies in mid-size to large organizations. Experience with current and emerging eLearning technologies (e.g., content development tools, social learning concepts). A record of accomplishment of success in managing programs/processes to develop capabilities across staff. Experience managing training grants preferred. Demonstrated superior communication skills, both in written and verbal English. Demonstrated superior presentation skills. Demonstrated superior ability to strategize. Superior teamwork and consensus building skills. Strong computer skills and experienced user of Microsoft Office software and eLearning programs. Physical Demands: Ability to work in an office environment. Ability to sit for up to 3 hours at a time. Work Environment: The job is performed indoors in a traditional office setting. This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy. Our in-office time is used primarily for team meetings and formal and informal collaboration necessary to foster and support a positive work culture. This schedule is subject to change based on the organization’s mission to end hunger.

Salary : $97,000 - $104,000