Senior Director of Technical Operations

GBFB Core Competencies GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work. The GBFB Competency Framework focuses on six Core Competencies: Contributes to a High Performing Team Builds a Shared Commitment Empowers Others Drives Continual Improvement Communicates Collaboratively Displays Authenticity and Transparency Affirmative Action/EEO statement GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. GBFB is considered an essential response organization in times of disaster. As such, Team Me mbers are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster. Senior Director of Technology Operations The Sr. Director is responsible for long term vision, leadership and strategic direction of enterprise-wide solutions. Critical to this role is the ability to use technology to translate GBFB needs into workable, scalable business solutions for all stakeholders in the ecosystem by delivering operational effectiveness and stakeholder engagement. This position reports to the VP of Digital Strategy and Technical Operations. Responsibilities: Run day to day tasks, prioritize case management for the technology operations team. Identify opportunities to exploit technical innovations for business benefit, and promotes these through technology strategy and architecture definition work Define and manage the target technical and security architectures to promote service standardization. Develop roadmaps to improve IT services and their underlying technology components while managing Technology implementations. Plan the development of technology operations service capability to improve service and reduce the overall costs Manage budget for the Technology Operations team Maintain a long-term investment plan in line with the strategic roadmaps Oversee the production of high-level designs for service development and infrastructure changes, working closely with the team responsible for detailed design including with third party vendors as appropriate Ensure close working with PMO to conduct product and vendor selection for architectural components Manage an effective technology governance regime and quality management system that gives appropriate control and assurance of activities to meet planned outcomes Actively promotes the use of industry best practice through ensuring key processes are well documented and are aligned to the recognized industry best practice models and embedded accordingly, e.g. ITIL Deliver improvements to the IT Strategy and Architecture function, E.g. Architecture Review Team, Innovation Lab etc. Ensure that together the team is focused on achieving results using all resources available from initiation through to delivery and feels comfortable to challenge and be challenged Ensures staff communicate complex technical messages appropriately Skills: Understanding of enterprise architecture, solutions architecture and proven history of providing innovative solutions to enhance technology landscape Salesforce and NetSuite knowledge required Proven leadership ability. Ability to set and manage priorities judiciously. Excellent written and oral communication skills. Excellent interpersonal skills. Strong tactical skills. Ability to articulate ideas to both technical and non-technical addressees. Exceptionally self-motivated and directed. Keen attention to detail. Superior analytical, evaluative, and problem-solving abilities. Exceptional service orientation. Ability to motivate in a team-oriented, collaborative environment Qualifications: 10+ years of experience in a technology leadership position. Engineering expertise in agile application development, digital and cloud-based applications. Track record of developing and maintaining security and technology architectures Demonstrable experience of managing architecture teams within complex technical environments and with third parties Experience of IT management at scale Has strong commercial and customer awareness and a proven track record of ensuring the Business (and stakeholders) is always at the forefront of decision making Proven ability to drive outstanding performance and gain commitment through developing, coaching, motivating, energizing and inspiring team members Proven experience of driving major technology transformation Strong understanding of the business processes that underpin the organization focusing on the role of information provision Excellent ability to manage ambiguity and undertake forward planning Proven experience of defining and implementing an IT Strategy, Enterprise Architecture and associated roadmap, managing a Design Authority to support key projects Strong understanding of and passion for new technologies, with the ability to spot potential opportunities Strong ability to communicate technical concepts and opportunities to a business audience

Salary : $122,000 - $158,000