What are the responsibilities and job description for the Patient Relations Specialist position at Greater Charlotte Oral & Facial Surgery?
Our company is a prominent provider specializing in oral and maxillofacial surgery throughout the Greater Charlotte region. WE ARE EXPANDING OUR OPERATIONS AND NEED MORE TEAM MEMBERS! IDEAL CANDIDATES WILL BE TEAM-ORIENTED, POSITIVE, AND HAVE A PASSION FOR CUSTOMER-FACING ROLES WITH EXCELLENT COMMUNICATION SKILLS.
Our mission is to provide exceptional care to our patients while also mitigating any of the stress or worries that often accompany oral surgery procedures. As local Charlotte providers, we're uniquely qualified to offer our patients the most immediate and personalized care possible. We have been treating patients and their families in the community for more than 20 years, and have their trust - and a sterling reputation - to show for it. As an employer, we are focused on always striving to create a best-in-class experience for the entirety of our employees? career from application to retirement. We seek team-oriented leaders with a desire to grow and be a part of an exciting time for our organization.
Not only do we offer competitive wages, but we also offer a significant benefits package which includes low-cost medical deduction, no cost dental/vision insurance options, employer F.S.A./H.S.A. contributions, 401k with match, PTO, paid holidays, personal time, seasonal bonuses, company and partner discounts, employer-covered basic life insurance, voluntary benefits, wellness program, employee assistance program, and a weekday/daytime only schedule with short Fridays!
Job Requiements: Traveling between Gastonia, Pineville, and Steele Creek as needed to meet the needs of the doctor.
Position Summary: To provide patient-facing customer service in a fast-paced and professional environment.
Duties and Responsibilities:
Provides customer service support to patients
Scheduling appointments
Conducts patient check in/ check out
Scans/ files
Collects patient payments
Maintains clean and professional working environment, including the waiting room
Answers patient phone calls
Confirms appointments
Assists with charting
Confirms patient insurance
Maintains strict confidentiality
Ensures exceptional customer experience
Any duties required to maintain patient flow and any other extra duties as assigned
