Advancement Operations Associate

Job Title: Advancement Operations Associate
Reports To: Vice President of Advancement
Program: Advancement
Location: Tarrytown, New York

Hours Per Week: 35 (Full time, 5 days per week)

FLSA Classification: Non-Exempt

Annual Salary Range: $45,000 –$50,000

Summary Description:

The Advancement Operations Associate plays a vital role in managing functions and systems that support fundraising, training, and communications at Greater Mental Health of New York. The Associate works closely with a small team committed to raising awareness for mental health, educating the community, and strengthening private support for our life-changing and life-saving work. This role offers a combination of behind-the-scenes operations and creative and fulfilling hands-on work at fundraising, education, and other community events hosted and/or attended by Greater Mental Health.

Key Responsibilities:

• Support fundraising and development functions via management of DonorPerfect database, including:
  1. Processing and acknowledging donations in a timely manner
  2. Reconciling financial information and providing timely reports on fundraising progress upon request
  3. Produce mailing lists for appeals, events, and other cultivation opportunities
  4. Updating online donation forms as needed
• Support staff training processes via systems administration of Cornerstone (Learning Management System), including:
  1. Setting up new trainings, update existing trainings, add pre/post-tests, evaluations, etc.
  2. Assigning trainings
  3. Maintaining Training Calendar
  4. Training staff on navigating the LMS in order to complete required and additional trainings
• Support the growth and reach of communications and marketing initiatives by:
  1. Updating email marketing contacts and segmenting lists
  2. Assisting with timely and creative website updates and social media content as needed
• Support Community Education and External Training opportunities, including:
  1. Maintaining community events calendar and ensure assigned staff are prepared with materials and giveaways as need
  2. Assisting with other event needs, including list management, capturing attendee information, venue logistics, etc.
• Provide critical support (preparation and day-of-assistance) for events, including community education events, annual Gala, and other events that build community awareness

Key Competencies:

• A passion for creating greater access to affordable mental health and substance use treatment and recovery services
• High level of comfort with learning new systems and technologies
• Experience with Learning Management System (e.g., Cornerstone) and/or donor databases (DonorPerfect) preferred
• Strong problem-solving skills
• Excellent organizational and planning skills with strong attention to detail.
• Self-motivated with a positive and collaborative approach to work
• Ability to manage multiple tasks simultaneously while maintaining flexibility when needed for specific deadlines
• Comfort and success in working both independently and as a member of a small team

Key Performance Indicators (KPIs):

• Appropriate and timely actions taken during lifecycle of a donation (for example, acknowledgements sent within 7 business days)
• Ensure all new hires receive required Greater Mental Health training, provided through the Learning Management System, within 30 days of hire
• Timely delivery of projects and completion of tasks
• Accuracy and quality of donor and donation data

Requirements:

• 2 - 4 years’ related experience
• Strong verbal and written communication skills
• Strong computer and technical skills
• Excellent interpersonal skills
• Fluency in English (Reading, Writing, Verbal)
• Legally eligible to work in the United States without Sponsorship

Special Considerations

• Work schedule:
  1. 100% onsite for first 90 days of employment
  2. Eligible for hybrid work schedule (at least three days on-site) after successful 90-day evaluation
• Hours per week, reporting structure, and location are subject to change per organizational needs

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.