CONSUMER LOAN CONSULTANT

Description

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.  

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater. 

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you! 

About The Position:

The Consumer Loan Consultant is responsible for selling consumer loans and related products in a telephone and electronic environment; perform product cross sales with every applicant contact including out-bound sales calls; and meeting individual production and performance goals. The Consumer Loan Consultant serves as an advocate for loan applicants and follows each loan request to its successful fruition.

What You'll Be Doing

• Use established sales techniques with consumer loan applicants and other members during all contact opportunities.
• Achieve in-bound and out-bound sales, referral and production goals on an ongoing basis.
• Deliver complete and accurate applicant information to underwriting within established time frames.
• Effectively communicate loan decisions and all required information to applicants in a manner that meets established service expectations.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Qualifications

• 1-2 years prior sales experience required 
• 5 years of customer service experience required 
• 1-2 years prior consumer lending experience required 
• Prior financial institution experience preferred
• Prior call center or similar experience preferred
• Bilingual preferred

Skills & Competencies

• Effective verbal and written communication
• Self-motivation and self-starter, showing self-discipline
• Ability to work positively with internal and external business partners, while building relationships
• Demonstrates initiative and ownership of job functions
• Ability to probe and analyze needs of members to uncover and provide all solutions to meet their needs
• Able to influence and be persuasive to support positive outcomes around member experience
• Ability to take necessary steps to develop professionally including receptiveness to feedback, coaching, taking advantage of internal resources, training and tools
• Ability to sell effectively over the phone
• Ability to cross sell loans and services
• Effective active listening skills
• Experience overcoming objections
• Effective phone communication
• Identifies and Seizes new opportunity
• Establishes clear responsibilities and processes for monitoring work and measuring results
• Asks the right questions to accurately analyze the needs of our members
• Builds and delivers solutions that meet member expectations

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.

Location and Travel Requirements

The Consumer Loan Consultant is a flexible is located at our Greater Nevada Credit Union's Eagle Station Admin location

451 Eagle Station Lane Carson City, Nevada 89701 United States

• Located in an idyllic small community in beautiful Northern Nevada 

Compensation & Benefits

• The Consumer Loan Consultant has the potential to achieve earnings 2 to 3 times their base pay based on the commission structure
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts 

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications