What are the responsibilities and job description for the Marketing and Customer Support Representative position at Greater New Bedford Surgery Center?
We are seeking a highly skilled and dedicated Marketing and Customer Support Representative to serve as a key resource for answering FAQs related to our organization. This role will focus on addressing questions related to marketing, new studies, security or technical inquiries, and general organizational matters. The ideal candidate will have excellent communication skills, the ability to listen and comprehend a range of topics, and a strong attention to detail to ensure responses are consistent with predefined FAQs.
This position will also involve backfill work scheduling and occasional support for clinic operations. As the sole point of contact for all clinics in this capacity, the successful candidate will provide a crucial function in ensuring that customers and internal teams have accurate, timely, and relevant information.
Key Responsibilities:
FAQ Management and Customer Support:
- Provide clear and accurate responses to FAQs related to marketing, new studies, security or technical inquiries, and general organizational matters.
- Strictly adhere to the predefined FAQs and ensure consistency in all responses.
- Handle all incoming calls related to legal FAQs, offering solutions and clarifications based on current guidelines.
- Assist customers in navigating the organization’s resources and direct them to the correct departments as needed.
- Maintain a professional, knowledgeable, and empathetic approach to ensure a positive customer experience.
- Contribute to the continuous improvement of FAQs by identifying gaps and suggesting updates based on recurring questions or new organizational changes.
Backfill Work and Scheduling Support:
- Assist in backfilling work scheduling as required, ensuring smooth operations across all clinics.
- Coordinate scheduling logistics and ensure that schedules are accurate and up-to-date for clinic operations.
General Customer and Internal Support:
- Respond to general inquiries related to marketing, studies, and other organizational matters as they arise.
- Occasionally provide support related to clinic-specific needs and inquiries.
- Collaborate with internal teams (marketing, legal, clinic staff, etc.) to ensure comprehensive, up-to-date answers are provided to all questions.
Ongoing Improvement and Knowledge Management:
- Contribute to the continuous improvement of FAQs by identifying gaps and suggesting updates based on recurring questions or new organizational changes.
- Regularly review and familiarize with changes in policies, new studies, or marketing to stay current on information provided.
We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $16.69 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17