Medical Receptionist

JOB DESCRIPTION: Medical Receptionist

SUPERVISION: Reports to the Practice Administrator

TYPICAL WORKING CONDITIONS:

• Exposure to patients and public
• Regular use of computer keyboard, mouse, and telephone
• Work may be stressful at times
• Accommodating unique demands from each physician and their staff

GENERAL WORKER TRAITS AND QUALITIES:

• Ability to maintain strict confidentiality on all patient issues
• Must be a team player with a positive attitude
• Ability and desire to represent the clinic in a professional manner
• Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
• Ability to adjust to various personalities
• Ability to work with and without supervision and perform a variety of routine tasks
• Willingness to accept responsibility for established procedures

EXAMPLES OF DUTIES:(This list may not include all of the duties assigned).

• Screen potential and existing patients, by telephone and in person, to determine appropriate appointment time; alert physician of patients that require immediate attention
• Schedule patient appointments following office protocols
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
• Scan insurance card and Driver’s License along with any other needed information into electronic health record
• Place chart, other medical records and (if applicable) hospital/ER reports in rack for physician consideration
• Inform patients of delays or other situations that may result in a longer than normal wait
• Describe policies and procedures to new and established patients
• Check out patient after they've seen the physician; schedule return visit as needed
• When patient is referred to another office, have medical records release signed and gather needed information for patient to take with to appointment (i.e. records)
• Check samples and obtain physician signature as needed
• Copy, scan and mail documents and forms as needed
• Update patient charts by inserting medical records or other documentation related to their care
• Answer phones; take and relay messages; refer callers to other departments as needed
• Maintain a current list of managed care plans accepted by the practice
• Remain current on medical records issues including documentation, record release, confidentiality, record keeping and retrieval
• Witness informed consent process upon physician or coworker’s request
• Inform all staff and Office Manager of dates the office is closed
• Keep the reception/waiting area clean at all times; discard old and torn magazines and broken toys or books
• Clean and maintain the front desk area, empty all trash canisters, maintain clean break room, vacuum daily
• Attend and participate in staff and front desk meetings
• Any duties or projects as assigned by the Office Manager

Position Requirements:

• Knowledge of medical practice procedures and functions preferred
• Knowledge of insurance and billing procedures including Medicare, Medicaid and Managed Care Plans
• Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers
• Knowledge of medical records policies including state and federal compliance
• Knowledge of medical terminology preferred, but not required
• Good oral and written communication skills
• Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public
• Ability to react calmly and effectively in emergency situations
• Ability to interpret, adapt and apply guidelines and procedures
• Ability to work with a diverse population, demonstrating patience and professionalism
• 6 months previous experience in a medical office or clinic setting; family practice experience preferred.

TYPICAL PHYSICAL DEMANDS:

• Lifting and carrying of patient charts, manual and finger dexterity and eye-hand coordination. Requires standing, walking and sitting for extensive periods of time
• Occasionally lifts and carries items weighing up to 50 lbs.
• Requires the ability to communicate clearly and effectively, verbally and orally
• Requires working under stressful conditions or working irregular hours
• Requires a professional attitude to deal with patients with an unpleasant aspect of illness

Education: High school diploma or GED required

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance

Medical Specialty:

• Ophthalmology

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $15