Talent Engagement and Operations Coordinator

PURPOSE OF POSITION:

The Talent Engagement & Operations Coordinator bridges systems, processes, and people at the Greater Omaha Chamber. This role provides critical support to operations in information technology, human resources, and facilities while fostering meaningful engagement with staff and external stakeholders. The coordinator serves as a liaison to IT and HR vendors, assists with tracking strategic goals and budget planning, and supports the Leadership Development team's community programs. Success requires strong organizational skills, attention to detail, and the ability to balance operational excellence with creating positive experiences that advance the Chamber's mission.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Human Resources & Talent Engagement Support

1. Coordinate with external HR vendors, ensuring timely service delivery and adherence to contractual terms.

2. Execute human resources activities including job postings, coordinating with hiring managers, onboarding, and offboarding.

3. Assist in developing and implementing strategies to enhance staff engagement, satisfaction, development, and retention.

4. Provide administrative and logistical support to the Leadership Development team, assisting with coordination of training events, managing participant communications, and supporting program documentation and reporting.

5. Assist in planning and executing in-house or off-site employee engagement events.

Technology & Information Management

6. Coordinate and oversee external IT vendor relationships, ensuring timely service delivery and adherence to contractual terms.

7. Provide operational support for information technology functions, including coordination of routine activities and troubleshooting minor issues.

8. Maintain inventory of IT equipment (e.g., laptops, iPads, monitors, accessories), deploy equipment to new hires, and handle equipment requests from staff.

Facilities & Administrative Operations

9. Provide operational support for facilities functions, including coordination of routine activities and troubleshooting minor issues.

10. Implement and maintain office procedures and policies.

Strategic Planning & Process Improvement

11. Assist in the preparation of quarterly reports tracking progress toward strategic goals, compiling data, and coordinating information from various departments.

12. Support budget planning activities, including organizing budget documents, coordinating meetings, and assisting with reporting.

13. Contribute to process improvement initiatives within operations and across the organization, identifying opportunities for efficiency and effectiveness.

Project Management & Cross-Functional Collaboration

14. Participate in special projects across the organization, providing logistical and administrative support, project management assistance, and communications coordination.

15. Represent the Chamber at various Chamber and community functions.

16. Maintain ongoing relationships with member companies as potential vendors.

OTHER DUTIES AND RESPONSIBILITIES:

1. Represent the Chamber at various Chamber and community functions.

2. Maintain ongoing relationships with member companies as potential vendors.

SUPERVISORY RESPONSIBILITIES:

None.

FISCAL RESPONSIBILITY:

Expenditures require approval of senior management. Responsible for oversight of outsourced service contracts including review of invoices for accuracy. Supports SVP of Operations in development of operations budget.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required:

1. Bachelors or Associate’s degree in Business Administration, Management, Human Resources, Information Systems, or a related field.

2. 2-5 years of relevant experience in operations support, project coordination, HR support, or IT management.

3. Excellent organizational, interpersonal, and communication skills.

4. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with SharePoint and Teams is preferred.

5. Ability to handle confidential information professionally and discreetly.

6. Familiarity with vendor management processes and procedures.

7. Ability to manage multiple projects and tasks simultaneously while meeting deadlines.

Education and related work experience

Proven experience as an Office Manager, Project Coordinator, or similar role.

Certifications, Licenses, Designations

None.

Other Skills and Qualifications

Willingness and ability to work flexible hours - will include limited evenings, early mornings and weekends.

Physical Demands

Typical office environment.

Ability to drive and provide own transportation.