Customer Service Representative

We’re seeking a passionate, customer-focused service representative who thrives on delivering exceptional experiences. As a CSR, you’ll be the key liaison between our agency and our clients, providing valuable product and service information while resolving any issues that arise with precision and care.

The ideal CSR is excited to help others, with a natural ability to empathize, listen, and communicate effectively. You’ll put yourself in the customer’s shoes and advocate for their needs, making sure every interaction leaves them feeling heard and valued. Your problem-solving skills and attention to detail will be essential in resolving issues efficiently and finding creative solutions when needed.

At the heart of this role is your ability to gather feedback and insights from customers, playing a pivotal role in continuously improving our services. Your confidence in troubleshooting, proactive communication, and commitment to high customer satisfaction will ensure you’re always delivering an outstanding service experience.

What You’ll Do:

• Provide accurate and timely information about our products and services.
• Resolve customer issues with efficiency and empathy, ensuring satisfaction.
• Gather and relay valuable customer feedback to help improve our services.
• Maintain exceptional service standards by responding promptly to inquiries.

If you’re someone who loves talking to people, solving problems, and making a positive impact, this is the perfect opportunity to join a team where your contributions truly matter!

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Identify opportunities to cross-sell additional products to existing clients, enhancing their coverage and meeting their evolving needs. Leverage your understanding of our offerings to suggest tailored solutions that add value and drive sales growth.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Requirements

• Florida 440 or 220 insurance license
• 3 years industry experience preferred
• High School Diploma or GED
• Background Check

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• No nights
• Rotating shift

Work Location: In person

Salary : $20 - $30