What are the responsibilities and job description for the Host position at Green Arch?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in setting the tone for their visit. Your primary responsibility will be to greet guests warmly, manage reservations, and ensure a smooth flow of service in our restaurant. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities
- Greet and welcome guests as they arrive at the restaurant, ensuring a positive first impression.
- Manage reservations and seating arrangements efficiently to optimize table turnover while maintaining guest comfort.
- Communicate effectively with guests regarding wait times and special requests, ensuring excellent customer service throughout their visit.
- Utilize POS or other point-of-sale systems to assist with guest check-ins and manage seating charts.
- Collaborate with the serving staff to coordinate guest flow and ensure timely service delivery.
- Address guest inquiries and concerns promptly, enhancing overall guest relations and satisfaction.
- Maintain cleanliness and organization of the host/host area, ensuring it is presentable at all times.
- Assist with phone etiquette by taking reservations or answering questions when needed.
Qualifications
- Previous experience in food service or restaurant hospitality is preferred but not required.
- Strong communication skills with an emphasis on customer service excellence.
- Familiarity with Aloha POS or similar point-of-sale systems is a plus.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- Excellent phone etiquette for handling reservations and guest inquiries.
- A friendly demeanor with strong interpersonal skills to foster positive guest relations.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join us in delivering memorable dining experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No less than 15 per week
Benefits:
- Employee discount
Shift:
- Evening shift
Ability to Commute:
- Cortland, NY 13045 (Required)
Ability to Relocate:
- Cortland, NY 13045: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18