What are the responsibilities and job description for the Stadium Tour Guide position at Green Bay Packers, Inc.and its subsidiaries?
Summary/Objective:
This position is responsible for giving daily tours of Lambeau Field and the Green Bay Packers facility. The work involves speaking to a variety of groups in a professional, educational, and entertaining manner. The work involves extensive hospitality expertise with a developed understanding of customer service.
Job Responsibilities:
Perform daily stadium tours as needed.
Present, entertain, and engage large groups (up to 35 people) of people from all over the world on the Packers and Lambeau Field history.
Monitor the groups while on the tour and troubleshoot any problems that may arise.
Assist in establishing and maintaining a superior measure of customer satisfaction.
Answer inquiries regarding information on the Stadium Tours, Hall of Fame and Atrium.
Assist with other tasks as needed.
Qualifications:
Exhibit the characteristics of an energetic and patient individual.
Strong communication skills.
Ability to speak in front of diverse groups of people.
Highly dependable and reliable at all times.
Be available weekdays, late evenings, weekends, and game weekends.
Physical Demands and Work Environment:
Ability to walk and stand for extended periods of time throughout the day.
Ability to reach, bend, climb, and lift on a frequent basis.
Operates in a professional environment.
Travel: No regular travel is expected for this position.This job description has been approved by management. This job description is not designed to cover or contain a comprehensive listing, and duties and responsibilities may change at any time with or without notice.
