What are the responsibilities and job description for the Dispatcher and Sales Coordinator position at Green Dot Heating & Air?

Job Description

Description : Position Overview

We are seeking a Dispatcher / Sales Coordinator / Sales Outbounder to join our growing team. This vital office-based role ensures smooth operations, exceptional customer service, and optimized sales processes. If you thrive in a fast-paced environment, have a keen eye for detail, and excel at multitasking, we want to hear from you!

About Green Dot Heating & Air

At Green Dot Heating & Air, we are a tech-enabled HVAC company focused on providing top-tier residential service, repair, equipment replacement, and light commercial work. We are passionate about professionalizing the HVAC industry, fostering a growth-oriented environment for our employees, and making a meaningful impact in the communities we serve.

Be part of a forward-thinking company dedicated to professionalizing the HVAC industry.
Work in a collaborative and supportive office environment.
Contribute to a company that values innovation, customer satisfaction, and community impact.

Requirements : Key Responsibilities

Dispatching Coordination :

Schedule and dispatch technicians to customer locations based on service requests and technician availability.

Monitor and adjust schedules to ensure timely service delivery.

Maintain clear communication with technicians and customers throughout the service process.

Sales Coordination :

Assist the sales team by organizing and tracking leads, appointments, and follow-ups.

Ensure smooth communication between sales, operations, and clients to meet customer needs.

Coordinate with the comfort consultants to ensure accurate documentation and timely follow-up on sales opportunities.

Outbound Sales Calls :

Make outbound calls to prospective and current clients to schedule appointments, follow up on leads, and promote company services.

Maintain a professional and friendly demeanor while showcasing Green Dot’s commitment to customer satisfaction.

Data Management :

Handle large amounts of data related to scheduling, sales, and customer interactions.

Use CRM systems and scheduling software to input, track, and analyze data for operational efficiency.

Provide detailed reporting on sales activities and operational performance.

Technology and Systems :

Leverage various technologies and software platforms to enhance efficiency and streamline operations.

Stay updated on tools and systems to improve customer service and operational processes.

Customer Service :

Provide exceptional phone support with great phone etiquette and a professional, friendly voice.

Address customer inquiries, resolve concerns, and ensure a positive experience with Green Dot Heating & Air.

Qualifications

We’re looking for someone with :

Strong organizational skills and the ability to manage multiple tasks simultaneously.

Exceptional attention to detail and accuracy in all aspects of the role.

Proficiency in using CRM systems, scheduling tools, and other relevant technologies.

Excellent phone etiquette and a professional, pleasant phone voice.

Prior experience in dispatching, sales coordination, or a similar role is preferred.

A proactive and team-oriented attitude with a focus on problem-solving and continuous improvement.

High school diploma or equivalent required; additional education or certifications are a plus.

Compensation

Salary Bonus Program : $40,000–$55,000 during the first year.

Comprehensive benefits package, including health insurance, paid time off, and retirement plan options.

Opportunities for professional growth and development within a rapidly expanding company.

Salary : $40,000 - $55,000

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Dispatcher and Sales Coordinator

What are the responsibilities and job description for the Dispatcher and Sales Coordinator position at Green Dot Heating & Air?

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