Account Coordinator

What You Can Expect:

Green Giftz is a certified woman-owned, award-winning branded merchandise agency with over 35 years of industry experience working within the PPAI and ASI industry. We are a leader in upcycled and sustainable branded merchandise, company eCommerce programs, overseas sourcing, custom product design & development, and technology. Green Giftz is proud to be part of an elite buying group, Facilis Group, which utilizes technology infrastructure (Syncore) and a network of reliable supplier partners. As a family-owned company, we pride ourselves on putting each other first and working alongside a team that cares deeply about one another and our clients. As a small business, we work to make big impacts on our community, people, planet, and the clients we work with.

In addition, you can expect:

• Team-focused work - we don't work in silos!
• Culture of trust, creativity, ingenuity, and determination.
• Flexible work/life balance with a hybrid work policy.
• People over profit leadership and mindset.
• Small business mentality - we wear a lot of hats and aren't afraid to get our hands dirty!
• Team outings and professional development opportunities.
• Dogs.

Full Job Description:

As an Account Coordinator at Green Giftz, you will play a vital role in supporting our Account Management team with daily tasks such as quoting, proposals, order entry, and other sales-related activities as well as new business development tasks such as ordering samples, reaching out to clients, setting up meetings, keeping detailed notes and providing follow-ups. This position keeps the sales pipeline moving, ensuring everything is recorded accurately and on time. Your role is a critical support position for our established project management team, and you will help expand our current opportunities to grow our book of business.

You'll Love This Job If...

You are proactive, love taking notes, thrive on a clean inbox, enjoy shopping and exploring trends, have a calendar follow-up for every minor detail in your life, can flex your creative muscles, are adaptable, are a team player, and enjoy supporting others in your life. The best fit for this job will be OK working under tight timelines and in an environment where they may need to pivot amongst various tasks throughout any given day - you know how to make a to-do list, prioritize, and execute. You are excited about the opportunity to work with a small, family-owned, fast growing company where your role has the opportunity to change and evolve into a more sales/account management dominated position. If you enjoy supporting a team, with each workday being a little different, while learning various systems and tasks, then you will fit well into this role.

RESPONSIBILITIES:

Support Account Managers in building and maintaining strong, long-lasting client relationships

• Provide timely, client-first service that routinely exceeds expectations.
• Maintain accurate CRM accounts with up-to-date contact information and details like birthdays, social media links, favorite things, life events, etc.
• Assist Account Managers in sending out thank you cards, holiday gifts, birthday gifts, etc.
• Find, create, send, and follow up on client spec samples to help drive business.
• Attend client meetings and follow up with detailed notes to keep the sales process moving.
• Assist with keeping the Account Manager's book of business up to date.

Support Account Managers with daily sales-related activities

• Assist in developing ideas and shopping for products that meet client goals and budget.
• Create beautiful & accurate proposals in the CRM system.
• Work with supplier partners to create virtuals, spec samples, and guarantee the best pricing.
• Enter orders with accurate details into the sales order system.

Proactively assist Account Managers with sales pipeline

• Use the CRM system to track and proactively manage the sales pipeline for Account Managers
• Execute assigned follow-up with the team, supplier partners, clients, and prospects as assigned.
• Ensure the Account Manager is on track with assigned follow-up and assist as needed.
• Record accurate notes regarding client interactions in CRM system.
• Identify prospective clients and assist with research.
• Coordinate referral campaigns for current accounts.

Other duties as assigned:

• Participate in supplier partner meetings and tradeshows.
• Misc. shipping & receiving responsibilities along with local pick-up and drop-offs.
• Answer phones.

QUALIFICATIONS:

• Previous customer service or other support service experience is preferred.
• Experience with previous CRM software is preferred.
• Driver license and reliable vehicle.
• Strong work ethic, good humor, and a positive "can do" attitude.
• Motivated by deadlines.
• Great communicator and listener in-person, over the phone, via email and via video conference.
• Passion & curiosity for continued learning.
• Team player.
• Problem solver who is comfortable making judgment calls.
• Strong organizational skills.
• Ability to work independently and as a team.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Grand Rapids, MI 49503 (Required)

Ability to Relocate:

• Grand Rapids, MI 49503: Relocate before starting work (Required)

Work Location: Hybrid remote in Grand Rapids, MI 49503

Salary : $40,000 - $50,000