What are the responsibilities and job description for the Lawn Care Customer Service Representative position at Green Lawn Fertilizing/Green Pest Solutions?
Description
As a consistent annual member of the ‘Philadelphia 100’ and ‘Soaring 76’ fastest growing companies in the region, Green Lawn Fertilizing is the #1 locally owned and operated lawn care company in the PA, NJ and DE tri-state region. Established in 2004, we are one of the top 10 Lawn Care companies in America as listed by Landscape Magazine.
For the sixth consecutive year in 2024, our culture was recognized as one of the Top 100 Best Places to Work by the Philadelphia Business Journal.
Our Mission is to be the leader of the lawn industry by providing a superior customer experience. We believe a happy, engaged and empowered team is the clear reason for our high customer ratings and consistent rapid growth.
Position Type and Expected Hours:
- This is a full-time position and hours and days of work are Monday through Friday, 40 hours per week.
- You will be required to work at least 2 Saturdays a month. Additional Weekend hours may be required depending on season and production work loads.
- Hours will vary depending on the needs of the business and will be established by your manager.
- Remote work with occasional office meetings at our headquarters in West Chester, PA.
Benefits/Compensation:
- Full Medical, Dental, Vision, 401k Company Match, Life & Disability Benefits.
- Full Paid Training.
- Paid Time Off and Paid Holidays.
- Weekly Pay & On-Demand Pay.
- Formal Leadership Development Program.
Key Objectives and Company Goals:
- Receiving 100 phone calls per day, per office associate.
- Collection Calling.
- Multi-Tasking.
- Excellent customer service skills
- Desire to learn new things.
- Strong work ethic.
- General office duties including photocopying, faxing, mailing, scanning, email, excel reports, filing…etc.
- Provide First Call Resolution and every touch point.
- Commitment to provide a 5-Star service to every Customer.
Requirements
- High School Diploma or equivalent of
- Knowledge of Microsoft Office Software
- Problem Solving
- Critical Thinking
- Excellent Communication Skills
- Good Grammar
- Detail Oriented with High Level of Accuracy
- Time Management and Organizational Skills
- Great/Positive attitude
- Displays great teamwork
