What are the responsibilities and job description for the Hotel - Front Office Manager - Best Western Ontario Mills Mall position at Green's Defunct?
Are you the One?
If you have 3 years Hotel front office experience with a minimum of 1 year at the supervisory level with a High School diploma or higher-level education and ready to work the evening shift, this may be the opportunity for you!
Key Responsibilities
Directly supervise all front office personnel and ensure proper completion of all front office duties.
Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.
The ideal candidate will :
Send Greens Light : Send a daily end of the daily activity and accomplishment email to the General Manager and a copy to the VP Operations.
Be proficient in the use of the property management system, and train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Enforce all existing and new policies and procedures with the front office and breakfast area staff.
Maintain proper staffing in all front office areas and the breakfast area.
Prepare and post the front office and breakfast area staff work schedules in a timely fashion.
Conduct regular performance reviews of the front office and breakfast area staff.
Constantly monitor front office communications logs.
Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy.
Conduct weekly departmental meetings, and individual meetings as needed.
Supervise delegated responsibilities and follows up.
Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
Exhibit good leadership skills.
Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.
Inform the General Manager of any unique situations or unusual developments in front office operations.
Handle guest complaints effectively.
Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.
Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.
Process reservations by mail, telephone, fax and central reservation systems referrals.
Process reservations received from sales office and other hotel departments.
Have complete knowledge of room types and offered rate plans.
Open and close out discount rates on reservation systems when applicable.
Fully understand the hotel"'s franchise policy on guaranteed reservations and no-shows.
Process cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications :
Effective Communication skills
Pleasing personality
Good team player
Good listener
Well-groomed and professional appearance.
Open with praise, discrete with criticism.
Greens is an EEO employer - M / F / Vets / Disabled
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Hotel - Front Office Manager - Best Western Ontario Mills Mall?
Sign up to receive alerts about other jobs on the Hotel - Front Office Manager - Best Western Ontario Mills Mall career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Hotel - Front Office Manager - Best Western Ontario Mills Mall jobs in the Ontario, CA area that may be a better fit.
We don't have any other Hotel - Front Office Manager - Best Western Ontario Mills Mall jobs in the Ontario, CA area right now.
