What are the responsibilities and job description for the Service Advisor position at Green's Toyota of Lexington?
Green's Toyota of Lexington began in 1966 with one thing in mind, to build a dealership based on honesty, integrity, and professionalism. 50 years later, we still have those same goals in mind. Every day, Green's Toyota of Lexington makes sure that we are putting our best foot forward and are here to make a difference. We’re always looking for professionals who share our goals to join our team.
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are experienced and used to a fast-paced high-volume dealership. Knowledge of the CDK DMS system will help.
What We Offer
- Medical, Dental, Vision and More
- 401K Plan
- Paid Time Off
- Paid Training
- Health and Wellness
- Discounts on Products and Services
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.