What are the responsibilities and job description for the Order Fulfillment Supervisor position at Green Thumb?
The Order Fulfillment Supervisor Role
We are seeking an experienced and skilled individual to oversee and support order fulfillment operations in our cannabis manufacturing facility. This key role is responsible for ensuring product quality standards and inventory integrity are maintained within the department. The position requires hands-on and direct supervision of production employees, with a significant amount of time spent on the plant floor working closely with team members.
Key Responsibilities:
We are seeking an experienced and skilled individual to oversee and support order fulfillment operations in our cannabis manufacturing facility. This key role is responsible for ensuring product quality standards and inventory integrity are maintained within the department. The position requires hands-on and direct supervision of production employees, with a significant amount of time spent on the plant floor working closely with team members.
Key Responsibilities:
- Collaborate with sales to receive orders through tracking systems (e.g., LeafTrade)
- Train and develop a high-performing team
- Organize employees to pull orders and validate 100% accuracy
- Verify products' unit counts and compliance labels match dispensary manifests, preventing customer complaints
- Maintain accurate inventory reports and alignment between BioTrack and LeafTrade
- Establish and implement quality systems to ensure standards are met
- Work cooperatively with the Transportation Supervisor to align Order Fulfillment and transportation operations
- Submit required reports weekly, monthly, quarterly, annually, or as needed
- Conduct weekly finished product inventory audits, reconciling and investigating discrepancies
- Plan and schedule daily tasks to support sales and inventory requirements
- Meet daily, weekly, monthly, and annual goals
- Train employees to identify quality issues, achieve production rates, complete vault inventories, and conduct essential state traceability program functions
- Ensure employee success regarding quality and productivity
- Participate in employee hiring, terminations, discipline, writing, and delivering performance evaluations
- Identify and implement process improvements
- Create a positive environment by having a positive attitude and being self-motivated
- Establish fulfillment goals, monitor/track employee performance, and provide regular 1x1 performance feedback
- Ensure employees follow all safety and operating procedures, and GTI policies
- This role involves daily exposure to allergens (cannabis, tree nuts, and coconut oil).
- 5 years of experience in a production environment, 2 years in supervisory capacity required
- High school diploma or GED required; BSc/BA preferred
- Experience directing and evaluating subordinates
- Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgement, common sense, and resourcefulness
- Adapts and thrives in a demanding, start-up, fast-paced environment
- Operates with a high level of professionalism and integrity, including handling confidential information
- Excellent organizational and communication skills
- Knowledge of Continuous improvement techniques (e.g., Kaizen, Gemba Walks)
- Competency in basic organizational and communication skills
- Ability to establish and maintain effective working relationships with all employees
- Must understand and comply with Green Thumb's rules, regulations, policies, and procedures
- Pass any required background checks
- Comply with all legal or company regulations for working in the industry
- Hold a valid driver's license
- Be at least 21 years old
- Be approved by state badging agency to work in the cannabis industry
