What are the responsibilities and job description for the Customer Experience Specialist position at Greenchem Industries, LLC?
Greenchem Industries, LLC is seeking an energetic Customer Experience Specialist who is eager to work in a team environment within our office located in West Palm Beach, FL.
Summary of responsibilities:
- Manage on-boarding of customer accounts
- Accurately process orders, returns, and exchanges according to company policies and procedures.
- Address customer inquiries, concerns, and complaints promptly and professionally.
• Provide exceptional customer service via phone, email and in-person interactions. - Check stock for availability, verify price, and assist with logistical information.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with other departments to ensure the successful delivery of the product.
- Stay up-to-date on product knowledge, company policies, and industry trends.
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution while maintaining professionalism; escalate issues to management when needed.
- Assist with Return Material Authorizations (RMA’s), Corrective and Preventative Actions (CAR’s)
- Work with confidential customer information
- Build sustainable relationships and trust with customer accounts through open communication.
- Assist with various administrative tasks as needed
Qualifications:
• Proficiency in computer systems and software, including CRM software and Microsoft Office Suite. NetSuite experience is a plus.
• Associate degree or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong interpersonal skills with the ability to effectively interact with customers and team members.
• Proven customer service experience in a similar role.
• Positive attitude and a willingness to learn and grow within the company.
• Exceptional problem-solving abilities and attention to detail.
• Knowledge of supply chain and packaged products shipped in associated types of containers, railcars, or utilizing varied shipping equipment is a plus.
What is Included:
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
- Holidays
- Flexible Working Environment with Hybrid opportunities
- Monday to Friday Schedule
- Company Events during the year
- Opportunities for career advancement and professional development.
- A positive work environment.
GreenChem Industries, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $20 - $25
