Business Development Officer

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

SUMMARY

The Business Development Officer is responsible for developing new deposit, loan and merchant business for a specific target market of small to medium size businesses and business professionals; providing a superior level of customer relations and service; and ensuring compliance with Bank policies and procedures. The position of Business Development Officer is responsible for attaining established individual, department and Bank goals through active participation in sales management and officer call programs.

ESSENTIAL DUTIES

• Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with department officers and staff members.
• Engages in business development activities and solicitation of new business prospects; participates in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; investigates and follows-up on significant changes in status of existing customers; meets with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary; assists in the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; and reviewing marketing strategies in relation to department and Bank goals and recommending suitable marketing approaches.
• Assists in the assurance of audit compliance and procedure quality control for the department.
• Contributes to the overall profitability of the Bank; assists in the implementation of costs controls, income generation, and department marketing efforts.
• Assists other officers in resolving inquiries and providing support; participates in various internal committees assigned by senior management.
• Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.
• Participates in the day to day operations for the department as directed; reviews and acts on daily reports.
• Maintains an advanced knowledge of financial industry status and trends.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and / or staff involved.
• Provides supervision and support to all areas of the department where service or assistance is needed; oversees activities of assigned department personnel; opens and closes the department.
• Assists in implementing cost controls for the department and monitors expenses to ensure compliance with budget.
• Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel.
• Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Processes, solves and answers complex customer transactions, problems or inquiries.
• Answers telephones, answers questions and directs callers to proper Bank personnel.
• Assumes responsibility for various department functions in the absence of staff members or in overload situations.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.
• Completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice.

This position is currently accepting applications.