What are the responsibilities and job description for the Front Desk Concierge position at Greenlake Senior Living?
Job Summary: This customer service centered position operates as the telephone, communication, information and referral center for all residents, staff and departments.
Job Duties: Essential Functions
- Support the mission, vision, and culture of the organization through positive communication.
- Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons.
- Contribute to team effort by being flexible in work assignments; by furnishing support; by taking initiative; and by understanding how this position affects and compliments all other Community position
- Able to maintain work pace appropriate to given work load. Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance.
- Answer phones, take message and transfer calls.
- Greet arriving guests in a professional and friendly manner.
- Answer residents' needs and requests.
- Maintain a daily resident log and resident emergency information.
- Assist with weekly packet.
- Answer emergency responder and fire alarm systems and take appropriate emergency steps.
- Schedule residents' doctor appointments and activities.
- Make copies.
- Provide information to bookkeeping for billing.
- Give directions and disseminate information as directed.
- Distribute written communications.
- Accept and sign for deliveries (mail, prescriptions, etc.).
- Coordinate guest room reservations.
- Respond appropriately to changes in the work setting.
- Perform other related assignments as required.
- May accept money for store purchase, meal tickets, etc.
- Be familiar with Greenlake Policies & Procedures Manual and Greenlake Associate Handbook
Job Specifications:
Skill
- Be familiar with how to use a telephone, copy machine, fax machine, and all other office equipment associated with this position.
- Possess excellent communication skills and the ability to effectively communicate both verbally and in writing. Must be able to read write, speak and understand English, as well as follow directions (written and oral).
- Possess basic computer skills, including knowledge of Word arid Excel.
- Be able to type at least 40 words per minute.
- Requires a high school diploma and a good work history in a similar position.
- May be required to hold valid First Aid Certification.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Relocate:
- Renton, WA 98057: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
