What are the responsibilities and job description for the IT Business Systems Analyst position at Greenleaf Hospitality Group?
Overview
Top Reasons to Work With GHG
- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Hospitality
- You’ll have the opportunity to work with a technology team that is fun, high-energy, and passionate about using innovative technology to improve our business
- You will utilize your skills and experience with a company that is dedicated to excellence
Responsibilities
What You’ll Be Doing
May include, but not limited to:
- Gather and document business requirements through stakeholder interviews, workshops, and system observations.
- Analyze business processes, workflows, and data to identify opportunities for process improvement and system optimization.
- Collaborate with business units to define requirements and design technology solutions that address business needs.
- Translate business requirements into functional specifications for technical teams.
- Provide business process mapping and gap analysis for continuous improvement.
- Provide second-level support for business-critical applications, troubleshooting issues and resolving user-reported problems.
- Perform root cause analysis for recurring issues and work with development teams to resolve them permanently.
- Support the deployment of application updates, patches, and new releases, ensuring minimal disruption to business operations.
- Monitor application performance, conduct health checks, and ensure optimal system functioning.
- Assist with user training and documentation to ensure business users can fully leverage the applications.
- Act as a point of contact for both technical teams and business stakeholders regarding application issues and improvements.
- Collaborate with the Service Desk to aim for first response resolution for application issues.
- 3rd tier support for all Service Desk escalated application issues.
- Participate in the on-call rotation with the TS team.
- Provides input on enterprise-wide technology planning, decisions, and processes
- Oversees and ensures compliance with industry and internal standards
Qualifications
What You Need for this Position
- The ideal candidate has attained a Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
- 3-5 years of experience in business analysis, application support, or IT systems-related roles.
- Experience in gathering and documenting business requirements and working with both technical and business stakeholders.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
- Experience supporting business-critical applications, troubleshooting issues, and working with development teams on solutions.
- Collaboration and teamwork to work effectively with business users, IT teams, and vendors.
- Attention to detail to ensure accuracy in documentation and troubleshooting.
- Adaptability and learning mindset to quickly understand new business processes and technologies.
What's in it for You
- Annual bonus opportunity
- Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
- 401K with 100% match up to 3% and 50% match up for the next 2%
- Medical/Dental/Vision/Disability/Life Insurance
- Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
- Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
- 10% discount on GHG outlets
- (1) shift meal provided per day
- Monthly cell phone stipends
- Annual leadership classes and trainings
- Parental Leave Program
- Flexible work schedule
