What are the responsibilities and job description for the Customer manager position at Greenlight Guru?
Are you ready to make a difference? At Greenlight Guru, our leading SaaS platform helps some of the world’s most innovative medical device companies bring higher quality, life-changing products to market faster. Our cloud-based technology serves 1000 global customers with a platform that powers end-to-end product lifecycle excellence from idea to commercialization to postmarket surveillance.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Headquartered in Indianapolis, IN, we are a remote-first company on a mission to improve the quality of life. Having raised over $120M from top-tier investors, we are rapidly scaling with a driven and relentless commitment to helping our customers succeed. Since 2021, we have been part of JMI Equity, a growth equity firm focused on leading software companies.
Summary :
The Customer Success Manager is responsible for managing a portfolio of customers by building impactful relationships, driving value realization, and achieving retention goals. This role emphasizes consultative engagement to understand the customer's organizational landscape, deliver tailored strategies, and ensure the effective adoption of Greenlight Guru's solutions to meet their business objectives.
The ideal candidate will be a trusted advisor, capable of navigating strategic conversations, aligning customer priorities to outcome-based playbooks, and prioritizing tasks effectively. By leveraging cross-functional teams and internal resources, the Customer Success Manager will ensure customer satisfaction, secure long-term partnerships, and drive additional revenue through account growth.
Key Responsibilities :
- Customer Relationship Management :
Develops and maintains relationships through the customers' organizational landscape to ensure a strong understanding of their business goals and priorities.
Leads customer conversations to uncover customer priorities, goals, and metrics to deliver measurable value, ensuring customer success and achieving retention targets.
Anticipates and communicates at-risk customers, implementing action plans to address potential challenges.
Works with internal SMEs, including Accounting, Sales, and Product teams, to fulfill customer needs and support account growth.
Provides results-oriented follow-ups and proactive updates on customer issues, escalations, and outcomes.
Skills and Requirements :
Bachelor’s degree in a relevant field.
Familiarity with CRM systems and spreadsheets; experience with quality management systems, or medical device-related technologies is preferred.
Outstanding communication skills, including the ability to craft and deliver engaging presentations, written reports, and verbal updates to diverse audiences.
Demonstrated ability to lead and collaborate cross-functionally, navigating organizational complexity to drive outcomes.
Willingness to travel up to 10% for internal meetings and training.
Benefits you’ll enjoy :
This role will be located within a commutable distance of Indianapolis, Atlanta, Chicago, OR Boston areas. On Target Earnings are up to $105,000. Compensation is determined by factors such as, but not limited to, experience, education, skills, and geographic location. You will also be eligible to earn commissions subject to commission plans and policies that may be in effect occasionally.
Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.
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Salary : $105,000
