IT Support Specialist

Description

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

GreenMark offers the following benefits:

• Excellent health benefit package begins 1^st day
• Paid Holidays
• Paid Time Off
• 401k with company match
• Company provided uniforms
• First shift work schedule
• Career stability
• Team bonuses
• Company paid training

Training and Growth:

GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. Training is conducted either online, in person or at a John Deere training facility. If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!

Wage: $45,000 - $60,000/year salary range 

Purpose: 

We are seeking a task-focused IT Helpdesk Specialist with a product-oriented mindset and exceptional communication skills. In this role, you’ll be a critical part of delivering IT services as a high-quality product to our end-users. You will own support interactions from start to finish, ensuring that every issue is resolved with professionalism and user satisfaction.

Key Responsibilities

• Act as the front line for IT support, ensuring all interactions are treated as part of a product experience for users.
• Troubleshoot and resolve hardware, software, and network issues, always communicating updates as part of a user-focused service.
• Maintain clear and consistent communication with end-users, setting expectations and following through on resolutions.
• Document support interactions in the helpdesk system, viewing each ticket as a part of our IT service product delivery.
• Collaborate on IT projects with the mindset of creating and iterating on a product for internal stakeholders.
• Analyze recurring issues to identify opportunities for improving our IT services, treating enhancements as part of product updates.
• Provide proactive follow-ups, ensuring that every user interaction contributes to a positive perception of IT services.

Required Skills and Qualifications

• Strong communication skills for explaining technical concepts clearly and ensuring user satisfaction.
• A product-oriented mindset with a passion for delivering exceptional end-user experiences.
• Proficiency in troubleshooting Microsoft Windows & Office Suite including Teams and SharePoint.
• Familiarity with Active Directory, networking basics, and remote support tools.
• Ability to manage tasks systematically and meet deadlines with a focus on quality delivery.

Qualifications

Preferred Qualifications

• Previous experience in IT support role with ticketing systems like ServiceNow, Zendesk, or Jira, use of remote desktop support tools, administration and user satisfaction metrics.
• Experience in CDK, Dealership Management Systems, or John Deere Applications
• Relevant certifications such as CompTIA A , ITIL Foundation, or similar.
• Experience with IT ticketing systems, remote support tools, and user satisfaction metrics.

Why Join Us? Be part of a forward-thinking IT team that views support as a product. You’ll help shape our user experience and contribute to a culture of continuous improvement. We provide growth opportunities, a collaborative environment, and tools to turn IT services into exceptional facilitator of business.

#GM

Salary : $45,000 - $60,000