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Regional After-Sales Manager *SIGN ON BONUS

GREENMARK EQUIPMENT LLC
Holland, MI Other
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/11/2025

Job Details

Job Location:    Holland, MI - Company HQ - Holland, MI
Position Type:    Full Time
Salary Range:    Undisclosed

Description

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

Are you someone with agriculture, diesel, or heavy equipment repair experience? Do you also have management experience in a service department? If you answered yes, then we want you to apply!

Regional After-Sales Managers are strong leaders that can lead, train and develop a group of Managers. Thats why GreenMark offers the following benefits and resources:

  • Health insurance starts on your first day of employment
  • 401k with company match
  • Paid Holidays
  • Paid Time Off
  • Tool discounts
  • Competitive wages
  • Company paid uniforms
  • Continued training through John Deere
  • Advancement opportunities
  • Employee discounts

Compensation Package: $100,000 - $125,000 plus bonus and company vehicle

Locations: This position will be responsible for our Holland, Kent City, Sodus, and Union locations

Responsibilities:

Applicable to all locations (Strategic Focus):

  • Collaborates with the Vice President of After-Sales to establish parts and service goals, key performance indicators (KPI’s), and processes for Parts and Service departments throughout the organization.
  • Collaborates with the Vice President of After-Sales on the creation of the corporate Parts and Service Departments Marketing plan including advertising and promotional programs and assists with execution of those plans.
  • Manages the implementation of processes used to measure achievement of Parts and Service Departments KPI’s.
  • Supports activities associated with the planning and execution of customer clinics and events as required.
  • Provides input to the creation and evaluation of after-sales employee incentives to ensure employee satisfaction and retention.
  • Supports and helps monitor the shipping stand consolidation and returns process.
  • Provides support of the Transportation Supervisor and all trucking processes.
  • Supports all Aftermarket initiatives throughout GreenMark Equipment

 

Applicable to the specifically assigned locations:

Parts and service managers report to the Regional After-Sales Manager, and will be highly aligned with the Regional Ag Sales, and Regional Turf/CCE Sales Managers.

  • Monitors the achievement of goals related to KPI’s for parts and service departments and provides coaching to Parts and Service managers.
    • Supports the tracking and follow through of Parts Hold Files for all locations.
  • Reviews financial statements monthly with location parts and service managers.
  • Performs an annual review of parts and service department vehicles, forklifts, and trailers at each location and provides recommendations surrounding needed repairs or replacement.
  • Helps maintain appropriate staffing levels by contributing to the recruiting, hiring and onboarding processes as needed.
  • Helps where appropriate to support in job offers and wage rates prior to communication with prospective employees.
  • Collaborates with location parts and service managers to optimize employee performance through training and coaching activities.
  • Collaborates with store and department managers to assess and manage staffing levels to insure operational efficiency.
  • Evaluates and provides feedback to corporate management related to hours of operation and after-hours support, balancing the need for customer support and employee satisfaction, with particular emphasis on planting and harvest seasons.
  • Monitors and supports monthly location aftermarket department meetings as needed.
  • Collaborates with store Customer Experience Managers and the sales team to resolve elevated customer satisfaction issues as needed.
  • Maintains a positive and professional working relationship with peers, management, and vendor representatives with a constant commitment to collaboration and exemplary customer service.
  • Communicates and enhances understanding of the dealership’s values, principles, vision, and mission statement.

Qualifications


Preferred Qualifications / Experience / Key Competencies:

  • 3 plus years’ experience in parts and or service sales and support, with a comprehensive understanding of a retail dealership including but not limited to ag equipment, turf equipment, motorsports, and or RV industry.
  • Ability to communicate and collaborate effectively one-on-one, within a group, and across the organization.
  • Good understanding of financial principles.
  • Ability to develop and motivate others through coaching, knowledge-sharing, and modeling.

 

#GM

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