What are the responsibilities and job description for the Client Services and Workforce Management Executive position at greenpath, Inc.?
Job Title: CLIENT SERVICES & WORKFORCE MGMT EXEC
About Us: At GreenPath, we are dedicated to delivering exceptional client experiences and driving impactful results. Our mission, vision, and core values guide everything we do, making us an ideal workplace for a dynamic leader who can inspire teams and drive strategic goals.
Position Overview: As a visionary leader with a passion for excellence, you will oversee our client-facing teams and ensure that our service delivery aligns with our mission, vision, and core values. You will be a key change agent, driving the evolution of our service delivery methods to meet the ever-changing needs of our clients and partners.
Key Responsibilities:
- Align operational strategies with our overall strategic plan, initiatives, and culture.
- Provide vision, inspiration, and leadership development for Client Services Leadership and teams.
- Drive improvement of key performance measurements for client, partner, and business success.
- Collaborate across departments to align goal achievement.
- Promote diversity and inclusion in all major duties.
- Lead a large call center environment with technical expertise.
- Coach and develop talent at all levels of the organization successfully.
- Influence and create a positive culture and engaged workforce.
- Build strong relationships and work collaboratively to achieve results.
- Think strategically and drive organizational success.
Qualifications: 7-10 years of proven, exceptional management and leadership skills. A Bachelor's Degree in a related field from an accredited college or university; Master's degree preferred. 5 years of call center leadership experience is required. Experience using Contact Center Technology Products required. Demonstrated ability to coach, develop talent, and engage high performers. Proven track record of successfully implementing change within the organization. Ability to influence and create a positive culture and engaged workforce. Strong interpersonal and organizational skills. Proficiency with MS Office Suite. High level of integrity, accuracy, positivity, and dependability.
