What are the responsibilities and job description for the Workforce Management and Client Service Director position at greenpath, Inc.?
Job Description: We are seeking a highly motivated and experienced leader to join our team as a DIRECTOR OF CLIENT SERVICES AND WORKFORCE MANAGEMENT. As a key member of our leadership team, you will play a critical role in driving the growth and success of our organization. This is an exciting opportunity to join a dynamic and innovative company that is committed to delivering exceptional client experiences and driving impactful results.
Responsibilities:
- Develop and implement strategic plans to improve client satisfaction and loyalty.
- Leverage data and analytics to inform decision-making and drive business outcomes.
- BUILD STRONG RELATIONSHIPS WITH CLIENTS, PARTNERS, AND STAKEHOLDERS TO DRIVE COLLABORATION AND ALIGNMENT.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Coach and develop high-performing teams to achieve business objectives.
Requirements: 7-10 years of experience in a senior leadership role. Proven track record of driving business growth and improving client satisfaction. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Bachelor's degree in a related field from an accredited college or university. Master's degree preferred.
