Collections Specialist

We are hiring a full time Collections Specialist to join our team!

GreenSky makes it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We are committed to our people, capital, and ideas to help our clients, shareholders and the communities we serve grow.

Position: Debt Collections Specialist - Phone Agent

Location: 100% Remote Position. (Work-from-home equipment is provided.)

Start date: March 24, 2025 (Apply today for immediate consideration)

Overview: As a Debt Collection Specialist, you will work with past due Customers on a daily basis, identifying the reason for inquiry or delinquency and assisting the Customer in remediating any issues. The incumbent will handle both inbound and outbound calls and is accountable for accurately updating account entries. Additional duties may include initiating processes (I.E. extensions, bankruptcy, skip-tracing, SCRA, etc.) through the proper identification of events/opportunities.

Shifts: Please note that the current shifts are (Eastern Time Zones):

• Weekdays 2pm-11pm (with a Tues, Wed, or Thurs off) and Saturday 9am-6pm. Off Sunday. Shifts are 9 hours with a one-hour unpaid lunch break.

OR

• Monday-Friday 8am-11am, 5pm-10pm, or 6pm-11pm. Off Saturday and Sunday.

(Shifts may adjust based on business needs and are assigned on a first come, first serve basis.)

*** Training: Must be available 9am-6pm Eastern Time, Monday-Friday for the first 5 weeks of training/nesting. No time off is granted during this period.

Responsibilities:

• Collect delinquent monies via inbound and outbound calls directed to the agent primarily by the telephony system but may include other mechanisms such as text, email, etc.
• Investigate, document and resolve Customer complaints regarding account status
• Properly identify, code and deliver accounts to support processes such as skip tracing, bankruptcy, deceased, loss mitigation, etc.
• Within designated authority, identify and appropriately route extension opportunities.
• Add, change and delete information in multiple system screens within multiple applications.
• Maintain Customer contact information.
• As necessary educate the customer on the terms of the loan agreement.
• Meet minimum individual and departmental goals and service level benchmarks.
• Follow established interaction model and procedures while adapting to each contact using skills and techniques learned during training.
• Adhere to all company policies and procedures.
• Execute duties in accordance with all State and Federal laws inclusive of Fair Debt Collection Practices Act.
• Assist with special projects as requested.

Required Qualifications:

• High school diploma or equivalent.
• Computer proficient.
• Proven ability to stay focused in a continuous process flow and keep pace within the work team.

Strongly Preferred Qualifications:

• Bachelor's degree.
• Experience with Katabat collections system.
• Experience with call center technology.
• Previous debt collection experience.
• Knowledge of FDCPA.

Required Skills:

• Demonstrated integrity and value commitment.
• Proven ability to set and obtain goals.
• Proven ability to effect personal change as directed through coaching.
• Excellent interpersonal and motivation skills.
• Superior verbal and written communications skills.
• Strong time management and prioritization skills.
• Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes.
• Able to exercise independent judgment and discretion in matters of significance.
• Detail oriented.
• Proven ability to handle change.

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service-oriented innovation.