What are the responsibilities and job description for the Express Policy Technician position at GreenStone Farm Credit Services?
Date: Apr 21, 2025
Location: East Lansing, MI, US, 48823
Company: GreenStone Farm Credit Services
The purpose of this position is to provide general operational support and build customer relationships through product promotion and customer service, focusing primarily on express policies. The incumbent will partner with customers to determine which insurance products best meet the customer’s needs.
Get to know GreenStone
Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.
Culture
Core Four values steer everything we do at GreenStone. Customer First, Deliver Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.
What can we offer you?
GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.
GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:
- 15 vacation days, 12 sick days, and 12 paid holidays per year
- 16 hours of volunteer time
- Paid parental leave
- 401(k) plan – up to a 9% employer contribution/match
- Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
- $150/year Logo Wear allowance
- $400/year Wellness Subsidy/Reimbursement & wellness programs
- $6,000 lifetime maximum Student Debt repayment program
- Yearly bonus/incentive opportunity available to all benefit eligible employees
What you will do:
Customer Relationships:
- Maintain a portfolio of small insurance policies, typically these are policies that generate a lesser amount of revenue to GreenStone and are serviced almost entirely from the office.
- Communicate recommendations for various insurance products to assigned customers, including upsells and optional coverages that meet their particular needs.
- Manage customer policy claims.
- Act as liaison between the insurance companies and customer for policy inquiries, claims, or servicing issues.
- Monitor policy renewals, changes, and rejects. Contact customer regarding policy issues or missing information on forms.
- Provide tracking reports to Crop Insurance Operations Manager and follow up on outstanding items.
- Manage premium delinquencies prior to debt termination date.
- Document customer needs, activities, referrals, and correspondence in customer database.
- Maintain sales/marketing competence by participating in GreenStone supported sales training courses.
Technical Competence:
- Maintain a thorough understanding of hail and multi-peril crop insurance products and stay abreast of all new changes from insurance companies or governmental agencies.
- Gather and process applications (APP), policy changes, actual production history (APH) and acreage reporting (AR) information accurately and timely to meet all processing deadlines.
- Prepare, print, and send (electronically or by mail) policy documents and reports to customers.
- Provide accurate and timely data entry and document uploads into customer data base and insurance software programs.
- Send required documents to the insured on behalf of GreenStone and approved insurance providers (AIP).
- Cooperate and coordinate workload with other crop insurance team members so that work is completed timely, efficiently, and accurately for customers.
- Develop a complete understanding of customer database and electronic file storage for use with the crop insurance program.
- Serve as a resource for crop insurance programs for the Crop Insurance team. Assist in the training and oversight of interns.
What Experience can you Bring?
- HS Diploma or Equivalent.
- Incumbent must acquire and maintain a State of Michigan Limited Lines P&C or Wisconsin insurance license, meet annual Federal requirements, and attend training courses for required continuing education for crop insurance.
- 3 years administrative experience required.
- Agricultural industry knowledge and experience strongly preferred.
- Basic knowledge of varied crop insurance policies, procedures, and practices is preferred.
GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.
Salary : $15 - $400
