What are the responsibilities and job description for the Client Relationship Manager position at Greensweep LLC?
Position Overview
The Client Relationship Manager (CRM) is a client-focused role requiring an energetic and motivated individual who oversees client relationships for grounds maintenance customers within an assigned book of business. Using their knowledge of commercial grounds maintenance, the CRM focuses on customer service, client retention, contract fulfillment, and enhancement sales. The CRM is responsible for maintaining client communication; preparing and presenting proposals and contracts; collaborating with company personnel; and partnering with subcontractors and vendors as needed. The CRM conducts regular, proactive client communication and site visits to propose landscape solutions, manage issues, and ensure client satisfaction.
This full-time position is located at our office in Silver Spring, MD with full-time working hours Monday through Friday and reports to the Operations Manager.
Job Duties & Responsibilities
The Client Relationship Manager is expected to perform at a minimum the following job duties and responsibilities:
- Manage fulfillment of maintenance and enhancement contracts
- Establish role as primary point-of-contact with clients and build rapport by responding to requests, questions, and feedback, resolving issues, and proposing value-added services
- Conduct routine site visits of assigned properties to ensure fulfillment of contract obligations and client satisfaction
- Coordinate jobsite specifics with Production Team
- Communicate status of client relationships and property conditions to Operations Manager
- Meet annual sales goals
- Calculate and compile estimates for additional service requests and enhancement projects
- Deliver and present proposals to clients
- Close sales and coordinate necessary details to Production Team and A/R Specialist
- Maintain and update CRM software daily
- Communicate with clients on a regular basis to ensure payment obligations are being met and assist A/R Specialist with collections
- Understand and comply with company policies, procedures, and SOPs
- Participate in internal company meetings and professional development opportunities
- Perform other duties as assigned
Salary : $60,000 - $75,000
