Account Manager

THE ROLE: Account Manager

Solar continues to be one of the fastest-growing and most resilient industries in the nation - and with the recent passing of federal legislation in support of solar infrastructure, this is a fantastic time to get involved! The western Washington market is growing and we are looking for an Account Manager to contribute to our bright future.

As a project management-minded and highly collaborative team member, the Greentech Renewables Account Manager is the daily customer lead on order processing, delivery and services coordination, and custom product pricing, ensuring a high level of customer satisfaction and providing excellent sales support. Additionally, our sales teams are trained on the latest advancements in solar and energy storage in order to equip our customers with the tools needed to compete in the ever-evolving solar market.

The Account Manager works in partnership with the Business Development Manager to understand and help inform the overarching customer management strategy - and is accountable to the near-term fulfillment of our customer operational agreements. The ideal candidate looks forward to building last customer relationships and partnering strategically with our purchasing team, business development and outside sales teams, and branch manager. They are organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

OUR COMPANY: Greentech Renewables

Our values of service, integrity, and reliability shape our culture as we strive for authentic customer relationships. Greentech Renewables branches are a part of Consolidated Electrical Distributors, one of the largest electrical wholesalers in North America, which has a history of success in distribution since 1957. With nearly 100 locations nationally, Greentech Renewables branches have extensive on-site inventory featuring products from the solar and electrical industry’s top manufacturers, a fleet of drivers and trucks for local job site deliveries and in-house solar experts in every department. Leveraging our strong national footprint, we bring an industry-wide perspective to a localized customer experience - it’s the best of both worlds. In addition to local supply and delivery, we provide customers with the tools to design, finance and install solar PV, smart home and energy storage solutions in an efficient, cost-effective manner.

Greentech Renewables is a positive, respectful, and empowering workplace environment. Our team is made up of hardworking, fun, communicative solar professionals. Come join our team!

REPORTS TO: Branch Manager
MINIMUM QUALIFICATIONS:

• Previous project management, senior customer service and/or administrative experience is required (3 years)– retail, office, construction, hospitality, real estate, etc.
• Computer proficiency is requisite, specific details will be asked in the interview process. High level of proficiency in Microsoft Office suite, online communication programs, project management tools and basic CRM systems required
• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
• Must have stellar communication skills, both written and verbal
• Must be organized, possess strong problem-solving skills
• Must show initiative, self-motivation, perseverance

PREFERRED QUALIFICATIONS:

• Strong preference towards candidates with demonstrated ability to provide high level of customer service and handle multiple priorities at once in dynamic, fast-paced environments
• Bachelor's degree in related field or 3 years solar industry experience

WORKING CONDITIONS:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.

COMPENSATION:
The compensation range for this position is $50,000.00 to $70,000.00 annually

OTHER COMPENSATION:
The following additional compensation may be applicable for this position:

• Profit Sharing

BENEFITS:
Full Time Benefits:

• Insurance - Medical, Dental, Vision Care
• Long Term Disability Insurance after 25 months
• Life Insurance at 1X your annual salary
• 401(k) (18 or older)
• Paid Sick Leave - accrue 0.0347 hours per qualified hour worked, up to 72 hours annually, usable after 90 days
• Paid Holidays - 9 days each year
• Paid Vacation - accrue 0.03847 hours per qualified hour worked, up to 80 hours annually
• Paid Parental Leave

SUPERVISORY RESPONSIBILITIES: No
ESSENTIAL JOB FUNCTIONS:

• Proactive customer account management: assigned specific customer accounts and will be accountable for those customers having a consistently positive day-to-day experience with Greentech Renewables Seattle.
• Write up customer orders, coordinate delivery days and windows, fulfill on weekly service agreements.
• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their near-term needs.
• Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
• Provide insight into purchasing decisions for the purchasing team based on conversations with customers and a well-established customer relationship.
• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
• Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.
• Prepare/pick sales orders as needed in support of the warehouse team.
• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
• Other duties as assigned

NOTE: Because positions may evolve due to the needs of the business, this job description may not list all essential functions and is not designed to contain a comprehensive listing of all required activities, duties, or responsibilities. Other essential functions, duties, responsibilities, and activities may be assigned at any time; with or without notice.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kent, WA 98032: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000