What are the responsibilities and job description for the Customer Contact Representative I/II position at Greenville Utilities?
Customer Contact Representative I/II
A rewarding career starts at Greenville Utilities, where all team members matter. GUC provides a friendly and supportive work environment-as we all work together to bring sustainable and reliable utility solutions to our community every day. We value our employees by offering opportunities for professional and personal development, recognition and a safe work environment. If you have a commitment to supporting and building our community, we want your energy and talent as part of our diverse team.
GUC is searching for a highly motivated professional to provide assistance and support for a variety of customer service-related functions and processes. We are currently recruiting for a Customer Contact Representative I/II who will provide exceptional customer service through dedication to teamwork, customer satisfaction, and superior service for a multi-utility company in a fast-paced environment. As part of our team, you will be responsible for delivering individualized solutions for a diverse set of problems. Your ability to listen and respond attentively to customer needs and the ability to create and maintain relationships with clients is essential.
Customer Contact Representative I
Salary Range: $38,188.80 - $59,176.00
Anticipated starting salary: $38,188.80
Minimum Requirements:
- High School Diploma or G.E.D.
- Over one year of related experience
- Strong organizational skills
- Excellent work ethic
- Ability to efficiently multi-task
- Ability to quickly learn specialized computer programs
- Ability to effectively communicate with customers and employees by phone, email, or in-person
- Ability to maintain regular attendance
Customer Contact Representative II
Salary Range: $45,468.80 - $70,491.20
Anticipated Starting Salary: $45,468.80
Minimum Requirements:
- High School Diploma or G.E.D.
- Six Months to one year of advanced study or training past the high school equivalency
- Over five years of direct customer service experience
- Strong organizational skills
- Excellent work ethic
- Ability to efficiently multi-task
- Ability to quickly learn specialized computer programs
- Ability to effectively communicate with customers and employees by phone, email, or in-person
- Ability to maintain regular attendance
The ability to communicate fluently in Spanish is a plus. Proficiency in Microsoft Word and Excel is a plus. Knowledge of Oracle CCS preferred.
Normal work schedule is Monday - Friday from 8:00 a.m. to 5:00 p.m.
Applications accepted until filled.
Employment is contingent upon passing a physical examination including a drug/alcohol screening and a comprehensive background check. To ensure consideration, a completed Greenville Utilities application must be received in the Human Resources Office. Interested persons can contact the Human Resources Office at (252) 551-1513 if you have any questions. Our office is located on 617 Red Banks Rd., Greenville, NC 27858.
Online applications only accepted thru GUC website at www.guc.com
"An Equal Opportunity Employer/Affirmative Action Employer”
“Greenville Utilities Commission participates in E-Verify”
Salary : $38,189 - $59,176
