What are the responsibilities and job description for the Greenway Kia Franklin - Automotive Service Manager position at GREENWAY AUTOMOTIVE?
Job Details
Level: Management
Job Location: Greenway Kia Franklin - Franklin, TN
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Job Category: Admin - Clerical
Greenway Kia of Franklin is looking for a Service Manager to manage our growing Service Department. Candidates must have previous service management experience on high volume stores. KIA experience is a plus.
A Service Manager candidate should have a broad-based knowledge in the day to day operations of a dealership service department and the personality to motivate, train, lead, and monitor the performance of service professionals. You should be experienced and aware of the latest customer service practices and be a persistent problem solver. A qualified candidate must also be able to deliver exceptional value and satisfaction to our customers on a continuous basis to promote revenue growth in line with targeted business and financial objectives.
RESPONSIBILITIES:
Ensure that our customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by listening to their needs and assist in addressing their issues
Spend quality time building relationships with the customer
Serve as a liaison between technicians, service advisors, and customers
Oversee the inspection of automobiles to identify faulty components and facilitate a process for repairs
Stay updated on parts inventory to ensure availability for required repairs
Know the product and be able to answer characteristic and operational questions regarding the customer’s vehicle
Hire, train and evaluate the productivity of the service department staff in order to acknowledge efficient employees and guide those who are under-performing
Supervise the activities of the department staff to ensure efficient job performance and compliance with environmental laws and regulations
Performs other duties as assigned
BENEFITS:
Competitive Pay
Paid Vacation
Employee Purchase and Service Discounts
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
State of the Art Facility with a Professional Working Environment
QUALIFICATIONS:
Five years of dealer-level or large facility manager experience preferred
CDK experience, preferred
Broad scope of automotive mechanical knowledge
Experience in supervising and managing staff
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Basic computer and internet skills
Unrestricted driver's license and clean driving record
Able to drive both automatic and standard-transmission vehicles
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Greenway Kia Franklin - Automotive Service Manager?
Sign up to receive alerts about other jobs on the Greenway Kia Franklin - Automotive Service Manager career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Greenway Kia Franklin - Automotive Service Manager.
Click the checkbox next to the jobs that you are interested in.
Not the job you're looking for? Here are some other Greenway Kia Franklin - Automotive Service Manager jobs in the Franklin, TN area that may be a better fit.
We don't have any other Greenway Kia Franklin - Automotive Service Manager jobs in the Franklin, TN area right now.
